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Just switched the phone with one that is hardly ever used. Quick fix for now. Thanks for trying to help.

Does it matter to any of the solutions given and a call that has been placed on hold by another phone.

Does it matter that we can make calls and can even answer calls from that line as long as its not a hold call?

Yes, yes and if I do feature * 0 it reads "speed dial>" on all phones in the company.

No it does not. We have to select the line to make a call. When we do try to pick up a hold call on that phone on line one it says transfer to line two.

Here's the situation...A call comes in on line 1 and is put on hold for a specific employee. When he attempts to pick up on line 1 from his phone. It picks up line 2 and will not allow him to answer line one. Any help will be appreciated as I would like to have this fixed before he comes back...

Just realized I put this in the wrong forum. Disregard please.

Here's the situation...A call comes in on line 1 and is put on hold for a specific employee. When he attempts to pick up on line 1 from his phone. It picks up line 2 and will not allow him to answer line one. Any help will be appreciated as I would like to have this fixed before he comes back...

We need to restrict all call out on a certain phone, but need the manager to be able to make the calls using a password. We want this restriction to be in effect at all times. Is there any easy way to do this than what is listed in faq799-2995? I have never messed with this service except to...