Search results for query: *

Thanks so much for the help!! The vendor found that there was a loose jumper where their underground pair connecteded to the aerial pair for one of our circuits. They fixed it and hopefully this will solve the problems.

I am having the vendor test the line tonight. What is the indication that the lines may be going down? the type=no line?

Someone (Donna McClure) got the NUMBER BUSY while I was tracing. I tried to stop the string soon after the problem occurred. Here's the string - maybe something within will be helpful. Internal=1 Time=11523 AState=Idle 2293393mS CMExtnEvt: v=12 State, new=PortRecoverDelay...

not recording calls. So I haven't posted a trace before. I ran the trace and can post a sampling of it? It ran for a few minutes and is long. Do you want to see the whole thing? I didn't see any glaring errors show up. What do you suggest?

btw - The off hook station is not checked.

I'm getting more information now from our phone users, and it seems like the problem is systemwide and not just on the one DS. Any ideas?

Yes it is a IP400 DS30; however, only 5 ports are in use. The other four DS30s we have are fine and their ports are all in use.

The module is an IP400 Digital Station. The problem is occurring only on the phones on this module. It is the correct power supply. Re: off hook station suggestion, I'm not sure where that setting is in IPOffice. The user configuration hasn't changed for these users (other than myself-had to...

We recently had to change the power supply on our Digital 400 Station, and now phone calls now get cut off abruptly and NUMBER BUSY comes up on the display. Any ideas why that might be occurring or places to check? Thanks in advance. You all are an extremely great resource for someone who knows...

Thanks to all for your advice. The new power supply came in and resolved MOST of the phone problems. The ONLY problem now is that phone calls now get cut off abruptly and NUMBER BUSY comes up on the display. Any ideas why that might be occurring or places to check? Thanks in advance. You all are...

OK..replacing the power supply fixed the problem with the digital station except for one phone extension...mine. I have a 4412D+ and there is no display on the phone and the vmail message indicator is flashing four times - it looks like one short, three long flashes. The speaker light functions...

Thanks for the reply. How do I change the user associated with the extension port? I'm extn 219 with port id of 640 and she's extn 120 with port id of 526. Port 526 works; 640 doesn't. Do I just edit 526 port and plug in 120 and edit 640 and enter 219 (essentially switching ports) and then...

One of my IP400 Digital Stations died and I need to move some people from this dead box to a working Digital Station. My phone is plugged into block 43 at the wall (Sarah). So I took a cable from 43 at the patch panel to a working port on a different IP400 box. I had to unplug someone else...

That was it. She was wiping off her phone to clean it and somehow managed to log herself off. Thank you thank you!

I am new to supporting the Avaya phone system. User is having problem receiving calls- Phoen doesn't ring, goes straight to vmail. Her display reads "no user" rather than her user name. She can't use any of the programmed buttons and can't manually retrieve vmail. Checked her config in Manager...