Phone calls abruptly cut off and NUMBER BUSY displayed

[muca65]

We recently had to change the power supply on our Digital 400 Station, and now phone calls now get cut off abruptly and NUMBER BUSY comes up on the display. Any ideas why that might be occurring or places to check? Thanks in advance. You all are an extremely great resource for someone who knows next to nothing about these phone systems!

 

[tialdone]

You could try un-checking the off hook station under the users telephony settings.

Regards,

 

[janni78]

Is this a DS30 module? If so is it the correct power supply for the unit?

Is this happening on only the phones on that module and is it one phone or all phones at the same time?

 

[muca65]

The module is an IP400 Digital Station.
The problem is occurring only on the phones on this module.
It is the correct power supply.
Re: off hook station suggestion, I'm not sure where that setting is in IPOffice. The user configuration hasn't changed for these users (other than myself-had to change extension port to function again), only the power supply was changed, so not sure why this would be happening.

 

[jml2665]

there were issues with DS30 modules and certain Power Supplies. Read this about that

http://support.avaya.com/elmodocs2/ip_office/tech/Global_IP_Office_Technical_Tip_143.pdf

 

[muca65]

Yes it is a IP400 DS30; however, only 5 ports are in use. The other four DS30s we have are fine and their ports are all in use.

 

[muca65]

I'm getting more information now from our phone users, and it seems like the problem is systemwide and not just on the one DS. Any ideas?

 

[muca65]

btw - The off hook station is not checked.

 

[tlpeter]

use system monitor and post a trace over here
now it is hard to tell what is happening

 

[l33byt1]

Are you recording calls by chance?

 

[muca65]

not recording calls.

So I haven't posted a trace before. I ran the trace and can post a sampling of it? It ran for a few minutes and is long. Do you want to see the whole thing? I didn't see any glaring errors show up. What do you suggest?

 

[muca65]

Someone (Donna McClure) got the NUMBER BUSY while I was tracing. I tried to stop the string soon after the problem occurred. Here's the string - maybe something within will be helpful.

Internal=1 Time=11523 AState=Idle
2293393mS CMExtnEvt: v=12 State, new=PortRecoverDelay old=Connected,0,0,
2293393mS CMExtnTx: v=120, p1=12
CMReleaseComp
Line: type=DigitalExtn 2 Call: lid=0 id=12 in=0
BChan: slot=16 chan=14
UUI type=Local [....] [0x03 0x00 0x00 0x0e ]
Timed: 28/12/06 11:58
2293393mS CD: CALL: 0.14454.0 Deleted
2293394mS CMExtnTx: v=109, p1=8
CMReleaseComp
Line: type=DigitalExtn 2 Call: lid=0 id=8 in=0
BChan: slot=16 chan=10
UUI type=Local [....] [0x03 0x02 0x00 0x0e ]
Timed: 28/12/06 11:58
2293503mS RES: Thu 28/12/2006 11:58:27 FreeMem=19558752(21) CMMsg=7 (8) Buff=200 997 1000 1697 Links=6855
2293578mS CMExtnTxP: v=999
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [DonnaMcClure] Calling[state] Type=Default (100)
Display [14.-1.0]
2293579mS CMExtnTxP: v=999
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [DonnaMcClure] Calling[SetCurrent] Type=Default (100)
2293680mS CMExtnTxP: v=1002
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [] Calling[moncache] Type=Default (100)
UUI type=Tag [s/DonnaMcClure/14.] [0x73 0x2f 0x44 0x6f 0x6e 0x6e 0x61 0x4d 0x63 0x43 0x6c 0x75 0x72 0x65 0x2f 0x31 0x34 0x00 ]
2295360mS CMExtnRx: v=109, p1=8
CMSetup
Line: type=DigitalExtn 2 Call: lid=0 id=8 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
2295360mS CMExtnEvt: v=8 State, new=DialReq old=PortRecoverDelay,0,0,
2295361mS CMCallPkt: v=14456
CMSetup
Line: type=DigitalExtn 2 Call: lid=0 id=14456 in=0
Calling[109] Type=Internal (101)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=16 chan=10
2295361mS CMTARGET: LOOKUP CALL ROUTE:7443 type=100 called_party= sub= calling=109 in=0 complete=0
2295361mS CMTARGET: ADD TARGET:7443 number= type=100 depth=1 nobar=1 setorig=1
2295362mS CMTARGET: LOOKUP CALL ROUTE:7443 returned 0
2295362mS CMCallEvt: v=14456 State, new=Dialling old=Idle,0,0,Astate
2295362mS CD: CALL: 0.14456.0 BState=Idle Cut=0 Music=0.0 Aend="DonnaMcClure(109)" (16.10) Bend="" [] (0.0) CalledNum= () CallingNum=109 () Internal=1 Time=1 AState=Dialling
2295363mS CMExtnEvt: v=8 State, new=Dialling old=DialReq,0,0,
2295363mS CMExtnTx: v=109, p1=8
CMInbandTone
Line: type=DigitalExtn 2 Call: lid=0 id=8 in=0
BChan: slot=16 chan=10
UUI type=User2User [TD1\r\n] [0x54 0x44 0x31 0x0d 0x0a ]
Cause=16, Normal call clearing
Timed: 28/12/06 11:58
2295363mS CMExtnTx: v=109, p1=8
CMSetupAck
Line: type=DigitalExtn 2 Call: lid=0 id=8 in=0
BChan: slot=16 chan=10
Timed: 28/12/06 11:58
2295364mS CMCallEvt: v=14456 State, new=LocalDial old=Dialling,0,0,Astate
2295364mS CD: CALL: 0.14456.0 BState=Idle Cut=0 Music=0.0 Aend="DonnaMcClure(109)" (16.10) Bend="" [] (0.0) CalledNum= () CallingNum=109 () Internal=1 Time=3 AState=LocalDial
2295364mS CMMap: a=16.10 b=0.0 D1
2295395mS CMExtnTxP: v=999
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [DonnaMcClure] Calling[state] Type=Default (100)
Display [2.-1.0]
2295396mS CMExtnTxP: v=999
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [DonnaMcClure] Calling[SetCurrent] Type=Default (100)
2295396mS CMExtnEvt: v=12 State, new=Idle old=PortRecoverDelay,0,0,
2295457mS CMExtnRx: v=109, p1=8
CMReleaseComp
Line: type=DigitalExtn 2 Call: lid=0 id=8 in=0
2295457mS CMExtnEvt: v=8 State, new=PortRecoverDelay old=Dialling,0,0,
2295457mS PRN: CALL: 0.14456.0 Deleted leaving 5 CMCall objects
2295457mS CMMap: a=16.10 b=0.0 D0
2295459mS CMCallEvt: v=14456 State, new=Idle old=LocalDial,0,0,Astate
2295459mS CMCallEvt: v=14456 State, new=Idle old=Idle,0,0,BState
2295459mS CALL:2006/12/2811:58,00:00:00,000,109,O,,,DonnaMcClure,,,1,,""
2295460mS CMExtnTx: v=109, p1=8
CMInbandTone
Line: type=DigitalExtn 2 Call: lid=0 id=8 in=0
BChan: slot=16 chan=10
UUI type=User2User [TD0\r\n] [0x54 0x44 0x30 0x0d 0x0a ]
Cause=16, Normal call clearing
Timed: 28/12/06 11:58
2295460mS CD: CALL: 0.14456.0 Deleted
2295460mS CMExtnTx: v=109, p1=8
CMReleaseComp
Line: type=DigitalExtn 2 Call: lid=0 id=8 in=0
BChan: slot=16 chan=10
UUI type=Local [....] [0x03 0x02 0x00 0x0e ]
Timed: 28/12/06 11:58
2295501mS CMExtnTxP: v=1002
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [] Calling[moncache] Type=Default (100)
UUI type=Tag [s/DonnaMcClure/2.] [0x73 0x2f 0x44 0x6f 0x6e 0x6e 0x61 0x4d 0x63 0x43 0x6c 0x75 0x72 0x65 0x2f 0x32 0x00 ]
2295603mS CMExtnTxP: v=999
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [DonnaMcClure] Calling[state] Type=Default (100)
Display [14.-1.0]
2295604mS CMExtnTxP: v=999
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [DonnaMcClure] Calling[SetCurrent] Type=Default (100)
2295705mS CMExtnTxP: v=1002
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [] Calling[moncache] Type=Default (100)
UUI type=Tag [s/DonnaMcClure/14.] [0x73 0x2f 0x44 0x6f 0x6e 0x6e 0x61 0x4d 0x63 0x43 0x6c 0x75 0x72 0x65 0x2f 0x31 0x34 0x00 ]
2295998mS PRN: 1672 bytes @01e37dec were allocated by 00b81220 00000000 at 675778150 mS
2295999mS PRN: 1672 bytes @01e38b2c were allocated by 00950500 00000000 at 675795350 mS
2295999mS PRN: 1672 bytes @01e3a928 were allocated by 00b81220 00000000 at 675787421 mS
2297428mS CMExtnRx: v=140, p1=26
CMReleaseComp
Line: type=DigitalExtn 2 Call: lid=0 id=26 in=0
2297428mS CMExtnEvt: v=26 State, new=PortRecoverDelay old=Connected,0,0,
2297428mS PRN: CALL: 1.17.1 Deleted leaving 4 CMCall objects
2297428mS CMMap: a=33.8 b=16.28 M0
2297431mS CMCallEvt: v=17 State, new=Idle old=Connected,0,0,Astate
2297431mS CMCallEvt: v=17 State, new=Idle old=Connected,0,0,BState
2297432mS CALL:2006/12/2811:57,00:01:09,004,8582779648,I,300,5882,,,,0,,""
2297432mS CMLineTx: v=1
CMReleaseComp
Line: type=Q931Line 1 Call: lid=1 id=17 in=1
Cause=16, Normal call clearing
2297433mS CD: CALL: 1.17.1 BState=Idle Cut=0 Music=0.0 Aend="none" (33.8) Bend="Main(300)" [MailRoom] (16.28) CalledNum=300 () CallingNum=8582779648 () Internal=1 Time=27682 AState=Idle
2297433mS CD: CALL: 1.17.1 Deleted
2297434mS CMExtnTx: v=140, p1=26
CMReleaseComp
Line: type=DigitalExtn 2 Call: lid=0 id=26 in=0
BChan: slot=16 chan=28
UUI type=Local [....] [0x03 0x00 0x00 0x0e ]
Timed: 28/12/06 11:58
2297434mS ISDNL2Tx: v=1 peb=1
0000 00 01 90 40 08 02 82 67 45 08 02 80 90 ...@...gE....
2297435mS ISDNL1Tx: v=1 peb=1
0000 00 01 90 40 08 02 82 67 45 08 02 80 90 ...@...gE....
2297441mS ISDNL1Rx: v=1 peb=1
0000 00 01 01 92 ....
2297441mS ISDNL2Rx: v=1 peb=1
0000 00 01 01 92 ....
2297461mS CMExtnEvt: v=8 State, new=Idle old=PortRecoverDelay,0,0,
2297618mS CMExtnTxP: v=999
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [DonnaMcClure] Calling[state] Type=Default (100)
Display [0.-1.0]
2297618mS CMExtnTxP: v=999
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [DonnaMcClure] Calling[stateidle] Type=Default (100)
2297719mS CMExtnTxP: v=1002
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [] Calling[moncache] Type=Default (100)
UUI type=Tag [s/DonnaMcClure/0.] [0x73 0x2f 0x44 0x6f 0x6e 0x6e 0x61 0x4d 0x63 0x43 0x6c 0x75 0x72 0x65 0x2f 0x30 0x00 ]
2298159mS ISDNL1Rx: v=1 peb=1
0000 02 01 40 92 08 02 02 67 4d ..@....gM
2298160mS ISDNL2Rx: v=1 peb=1
0000 02 01 40 92 08 02 02 67 4d ..@....gM
2298160mS ISDNL2Tx: v=1 peb=1
0000 00 01 92 42 08 02 82 67 5a ...B...gZ
2298161mS ISDNL1Tx: v=1 peb=1
0000 00 01 92 42 08 02 82 67 5a ...B...gZ
2298166mS ISDNL1Rx: v=1 peb=1
0000 00 01 01 94 ....
2298167mS ISDNL2Rx: v=1 peb=1
0000 00 01 01 94 ....
2299441mS CMExtnEvt: v=26 State, new=Idle old=PortRecoverDelay,0,0,

********** Warning: Logging to Screen Stopped **********

 

[l33byt1]

Is your ISDN going up and down
I think you have line issues.

MShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [DonnaMcClure] Calling[state] Type=Default (100)
Display [2.-1.0]

 

[muca65]

I am having the vendor test the line tonight. What is the indication that the lines may be going down? the type=no line?

 

[muca65]

Thanks so much for the help!! The vendor found that there was a loose jumper where their underground pair connecteded to the aerial pair for one of our circuits. They fixed it and hopefully this will solve the problems.