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I have upgraded 10.1, 11.0, and 11.1 500V2's straight to R12 with no issues. I've tried the Linux upgrade procedure twice on an application server, and both times not all data was restored. I've backed up and restored VM Pro databases successfully from 11.0 and 11.1 systems, on newly installed...

That would be awesome if you could share them with me. Thanks.

I'm installing a new hard drive in a BCM 50 R6 that won't boot. Are the patches still available on Avaya's website somewhere? They aren't in downloads any longer. Can someone provide them if not?

How many phones do you have? At this point just go around to all the phones and statically assign the IP and Call Server information.

It looks like I have found a solution. If I transfer the call to a group with 1 member, call forward that member to a short code, short code pointing to a VM start point (VM Pro), then use that start point to transfer it to the IVR, it works.

I've tried ringing directly to the IVR, and have it ring out to the group, but the same thing happens. When the call gets redirected back to the IVR, it still shows the group extension. I thought there was a setting "prioritize line, or prioritize group" but that might be on another phone...

I'm having an issue passing caller ID from a PRI to a SIP trunk connected to an IVR. When the ICR rings directly to the IVR it is seeing the inbound caller ID correctly. Problem is, the call needs to first ring a hunt group first. While they are hearing the queued call greeting, I have setup...

Did you set up the Network Topology tab in the LAN settings?

Depending on your location, connecting a fire alarm panel to an on premise phone system may not be legal.

The 500 V2 chassis gets locked to the release it was when the first call on the system was made. In your example R9. It will not run any software higher than that without an upgrade license.

I believe you're going to need more than just the essential edition license. You will need an upgrade license as well. If you follow Nortels instructions, it will include the upgrade license with it.

https://www.tek-tips.com/viewthread.cfm?qid=1817674

3rd party.

You will need a SIP endpoint license for the IP Office to register the ATA.

You would connect the ATA to the IP Office. It will have an extension number. Then you would connect the fax line to the IP Office. In IP Office programming you would assign the fax line to ring the ATA extension.

I think it's either on or off, not user specific. It's turned off in the Voicemail Pro Client preferences. In a handful of states it's illegal to record calls without consent of both parties.

I have a mix of j169's and 1230's. The j's update for DST, but the 1230's do not. If I reboot the 1230 it will pick up the correct time. Other than rebooting all the phones, is there a way to update the 1230's?

I have 2 9608 VPN phones connected through a Sonicwall. Both connect initially with no problems. When 1 of the phones restarts, the VPN enable setting changes to disabled, and the phone won't connect. I can go back into the phone, enable it, and it works fine. The other phone doesn't have...

Caller ID routing is a great idea. I would need to change the ICR if they wanted to use a different number though. Thanks for the suggestion.

Can you use the same DID's for all systems in an SCN, or do I need different numbers for each site? I have 1 site with a PRI and 3 or 4 with just analog lines. I know I can setup different DID's for the remote sites, but should it work with the same numbers? Thanks.