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This sounds like a BCM issue that rears it's ugly head when you have receptionists answering phones for people. Raise the number of rings before forwarding to voicemail on the attendants phone to six and the rest in the office to four and then they'll go to their own voicemail boxes. If you have...

It seems that Call Pilot caches the machine name of the PC using each and every client and then uses the machine name on the send and receive. If you change the client to resolve to your call pilots fully qualified domain name instead of to the IP of the Call Pilot it seems to fix the problem...

I have an issue with desktop messaging not being able to deliver messages to my outlook inbox. I get the notification from the MWI at the bottom of the screen and my phone lights up but the voicemail is actually never delivered. I've tried deleting the voicemail box removing, rebooting and...

I need to order a couple of PRI's and my telco says they don't support NI2 in the location I'm installing. They say that they do support Nortel NTNA protocol which I'm guessing is the same as DMS100. I was wondering if anyone could tell me the CS1000 equivelant to NTNA?

My IT department is about to launch an image of Windows 7 in 64 bit format with office 2010. I have Desktop messaging client 5.00.41.112. The client works with 32 bit W7 but not 64. When installing the client on a 64 bit machine after about five seconds into the install it tanks and gives me an...

Probably a silly question but how many intercom keys are on the set? If you set forward busy to another working phone does the call rollover or is there still a busy signal?

I have a system being installed overseas and telco has been less than helpful.(imagine that) Apparently the system I programmed and shipped with four digit extensions for a PRI and Sip route is now going to need to be three digit. I know how to change the extensions and receive length on the...

I have a valcom 2006a that needs to be hooked up and I'm having a hard time getting the port to transmit any audible sound. The access code gives you side tone from the set you dial it from but when you put a butt set on the port you get nothing. I'm punched on white blue pair of the TN 4 1 2...

Call pilot is fine I'm using an IDC table to send the call to my working extension. My phone rings and then it stops ringing as though the call went to voice mail however the caller continues to hear ring back and never gets to voicemail.

I installed three new PRI's in my CS1KE on 5.5. I have test numbers on the new PRI's that I can IDC to my extension and they work as they should, however, when the call forward no answer or hunt kick over I hear the transfer ring but never get to voicemail. I tried to transfer a call to another...

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I've added an MGC and have it functioning. I am adding three PRI circuits on three TMDI cards. I have a TMDI in slot 1 with a clock controller on it. I've programmed my route/trunks and dchannels all per the specs telco has given me and I can enable/disable and force download the TMDI firmware...

Periodicly I have issues moving phones from floor to floor at my site. Each floor has a different DHCP scope. To get the phones to grab a new address I have to wipe out the current settings and enter a static IP. Reboot and swipe again and set it back to automatic DHCP settings and then the...

I was wondering if the MC32's config resided somewhere else and was downloaded to it when power was applied. I know the MGC has NVRAM but I wasn't sure about the MC.

I'm moving a media card that was assigned in another CSE. Do I need to IP address it through direct connect to change the IP or can I address it through element manager. The IP address it held isn't compatible with the one it will hold but I'm not sure if the MC32 memory is held in NVRAM on the...

To do a direct connect to an MGC card which port should I connect to on the faceplate? Do I need a crossover cable? I need to add a superloop/shelf/MGC. I know how to do the rest but I've never addressed an MGC through command line.

Are the sites calling you BCM's or other CSE's? If they're BCM's the routing entries for private and public entries have to be set up. When BCM's call you on the private network they shouldn't be stripping any digits. I would check what their routing entry says for dialing 3A, where it's sent...

I recently shut down a site that had a 1000E on 5.0 Before I shut it down I changed the ELAN IP of the MGC card to a unused ELAN IP at the main site. I did my data dumps and powered it off. My goal is to re-use the gateway at the main site. Once I build the new superloop and connect the gateway...

I have a BCM 50 on rel 1.00.2.04.j and I want to move to version 3. Is it possible to push this remotely or do I need to be on site? I've pushed patches without incident and I was wondering if I could do the same with the version upgrade? I'm also curious about the current database if it needs...

I have a BCM 400 that I'm having trouble getting an add on module to work on an existing 2004p1. The set works and the add on module flashes when it gets plugged in but I can't do a button query or assign an internal autodial to it. It's as though it's dead. Checked firmware on the set and it's...