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GHTROUT - Sorry I haven't responded, I've been out of town. Here is a little more explanation. Our main number comes into an auto-attendant with the option to press "0" to reach the operator. If a caller dials the main number and presses zero, this would be considered an "external" call...

For instance the traffic reports for yesterday produced 61 internal call pegs and the console operators recorded 6 internal calls. For external calls the traffic reports produced 104 call pegs and the operators recorded 57 calls.

I am running traffic reports on 4 consoles. I can use Gene's traffic calculation spreadsheet to get a total peg count for the day, but when I have the individual console operators record the calls they receive for the day it does not match with what the traffic reports are generating. Is there...

Thank you. How will that work for long distance calls going out over the PRIs?

I would like to display our company's name only when a call is placed outside the company. I currently have 32 copper analog trunks for local and 3 PRIs for long distance. What do I need to change in the Nortel 1000M-SG phone system if anything? Is this a change the local LEC would handle in...

My software release is 5.5 and it is a 1000M-SG previously a Option 61 PBX.

I tested our busy verify key on the console and there was no intrusion tone given to any of the parties. Is there a setting in the CDB or the programming of the console that enables or disables the tone.

John, I'm not sure what you mean by a mus trunk per group. I do have mus enabled on each route and mus turned on in cdb.

No

I have a CS1000M SG/CP PBX. We are release 5.5. Our MOH has stopped working. I can dial the access code for the music route and it plays fine, but when a call is placed on hold nothing but "dead" air. Does anyone know where I need to check?

Thank you

I'm trying to find what the latest release of software that is out for Symposium Express. Does anyone know? Any help would be greatly appreciated.

I have double checked and there is no one logged in with his code.

I have a user that shows in the real-time display to be on either a DN call in or a DN call out, but when traced in the PBX he is not. The real-time display is falsely displaying him to be on one of these calls. It only happens to this user. I have deleted him entirely out of Symposium and...

What I am experiencing is that when I call in to check my voicemails after hours and press "0" to go back to the main auto-attendant I get cut off. Before it cuts me off CP tells me "the call is being transferred please wait on the line". I tried it again without dialing in from the outside...

Will do. Thanks for everyone's help.

Checked switch configuration in Config Wizard and Key 0 and Key 1 match what's in the PBX. The CP server also has PEP SU04S

All the ports are logged in. Below is one of the TNB printouts for one of the ports. Is there anything that may send up a "red" flag. DES CPILOT TN 008 0 08 00 TYPE 2008 CDEN 8D CTYP XDLC CUST 0 ERL 0 FDN TGAR 1 LDN NO NCOS 1 SGRP 0 RNPG 0 SCI 0 SSU XLST SCPW CLS UNR FBD WTA LPR MTD...

server platform - 201i S/W rel 5.00

We have 10 ports and there hasn't been an instance where they are all in use. It'll happen when they are all "idle".