I have a user that shows in the real-time display to be on either a DN call in or a DN call out, but when traced in the PBX he is not. The real-time display is falsely displaying him to be on one of these calls. It only happens to this user. I have deleted him entirely out of Symposium and the PBX, changed his phone, changed the jack his basecord is plugged into, with the same false display happening. With Symposium giving the false display, his daily reports show him to be on the phone for an extrodinary amount of time for that day. Has anyone had this problem, and if so how did you fix it? We are running SECC release 4.2. PBX is 1000M-SG release 5.5, formerly an option 61c. Any help would be greatly appreciated.
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False Real-Time Display problem
- Thread starter whirls86
- Start date
SSJVirus007
Technical User
His/her DN appear somewhere else? is the DN appear multiple place.
- Thread starter
- #5
I wonder if another agent would have the same problems if logged in on that TN? It would be interesting to swap cross-connects to see. It sounds like you have already deleted the phoneset programming and rebuilt the set, but without a sysload perhaps the problem would not clear. Just thinking you may have a persistent status messaging/corruption associated with that particular TN that is persistent. My other thought is that SECC 4.2 is pretty old; how up to date are the patches on the SECC and the PBX?
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