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Agreed partially,, the failure in training is in "customer service" part not necessarily on the system, the correct response should have been " I'm not sure, let me find out for you." It took me 1/2 hour search on the web to figure it out with a tip here on tek tips from you and the actual Cisco...

Thanks for the info. I was able to find a cisco document and in DN configuration phone settings ( when active) there are 5 options to chose from. Sad how un curious some IT folks are about their new system. The IT guys response to her was that it cant be changed and it is that way so she doesn't...

Hi All, Avaya Guy here with hopefully a general Cisco question. A friend works at a large firm that just finished putting in the latest and greatest cisco system and phones. The user has "bridged appearances' of 5 of her bosses so she can see/hear the lines ring as they come in ( no delay or...

Just for informational purposes, Avaya Tier 3 has "confirmed" that this message is part of a the handshake between the system and the PSTN. So This message is not generated by the Avaya system. We will be contacting the pstn provider to see why some numbers warrant an "alert" whereas others don't

Nobody has seen this before? Tier3.......?? FrmrAvaya....??

bump... :)

I just copy the text from the screen and paste it into notepad or word. Works the best for me.

Hi Gang, Avaya 8720,CM 4.0 When we dial a certain number, our list trace shows an extra line: "ALERT trunk group 6" This seems to happen when only 1 particular number is dialed. Any ideas of what the Alert trunk group actually does? I have taken out some numbers and replaced them below with *...