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Thanks AMR, worked like a charm

1043: yes, no problem there t1techcole: I will have the customer try that today. IPmonkey: This user is an office worker and it is set that way on the user page, should I try to get away from that?

The customer ran the bat file, still no luck with the phone manager software. the software loads fine, just will no allow the user/ext to login, says invalid user/password.

Thanks for the input, will try that tomorrow while I am onsite. The reason for the second extension - (hospitality environment)a customer calls in on the main number answered by the front desk. the front desk turns around and xfers the call to 6321(reservations)this call must be answered by the...

I have not run the windows firewall Bat yet, I am a little confused about this file, I thought you only need to run it when the customer is using the windows firewall on the PC's in their network and you want to use software on those PC's. I will have the customer run on his machine to see if...

I have tried to get this going for the system admin before we deploy to the end users with no success. everytime we try to connect to the phone manager software the manager sofware pops up tries to login and gives us a login error (invalid user/password). then we try a manual loging with the...

one more time, IPO 500V2 Q3 maintenance release with patch

sorry though i should clarify, the voice mail system is third party in a hospitality environment.

I have a scenario where my customer wants to have a second extension number 6321(user) ring at physical extension 6315. I created a phantom extension 6321 and assigned two bridged appearance key on 6315. this works fine, however they also want to be able to have the end user at extension 6315...

check to make sure the first users mailbox is not using an alternate greeting, also review transfer callback on the system and hunt groups with those users associated together.

Have a multi site bcm(3) to single sig server/fronting a PBX .The customer has changed his network provider to a flat network.(no routers at locations) implemented at first site today and cannot call over voip trunks to main site, can call other sites when i get a dhcp IP address to the bcm from...

I just installed a new system 4.0 and the time and date is not updating from the time and date field in the element manager, i tried rebooting several times and loaded the su5 patch still no change. then i manually changed the time via a M7310 i put in the server room as a maintenance phone and...

thanks for the help guys right now i have all calls running to the call center even through their lunch hour until I can get a window to troubleshoot. I will check the recommendations and report back.

if the alternate extension field is available in your voice mail box programming just add the extension you assigned the answer dn.

more info (the greeting being used to play is greeting 1, assigned to table 1 morning, afternoon, evening, non business) Line 157 is assigned to be answered by the call center after 2 rings, the service mode kicks on automatically at 11:30 just the greeting 1 does not play anymore like it used...

auto

I have a customer with a Norstar 7.0/callpilot 3.0 with basic call center with day and night routing built and a auto service (using night) to play a lunch message. The system is answering the call during lunch however the greeting quit playing and now just says the person you are calling is...

Does anyone know the software SP versions or have a compatabilty matrix that covers the SP versions? I found one for norstar through nortel but could not find a BCM matrix.