Night Mode saying the person you are trying to reach is unavailable.

[norbcm]

I have a customer with a Norstar 7.0/callpilot 3.0 with basic call center with day and night routing built and a auto service (using night) to play a lunch message. The system is answering the call during lunch however the greeting quit playing and now just says the person you are calling is unavailable and transfers the caller back to the skillset in call center. the problem with that is they are a medical facility and they give out a emergency number when the staff takes lunch from 11:30 to 12:30 everyday(I know). also this was/has been working for months just stopped this week. I have checked the status of the target line 157 it is not assigned to any phones, I have been through all of the night mode programming(ring group, schedule, extra dial, trunk answer, common settings control sets.) reset the call pilot, disabled the port with the control set, checked the operator status. no fix found yet. any help or ideas would be appreciated.

 

[Deweyhumbolt]

Is the Service Mode manual or automatic?

 

[norbcm]

auto

 

[joelunchpail]

sounds like the same message (daja vu) about 4 days ago check post
does call pilot have the same hidden option as the flash?
try
f983 login pass word
press 4

vm y or N
should be Y
worked for me..

 

[norbcm]

more info (the greeting being used to play is greeting 1, assigned to table 1 morning, afternoon, evening, non business) Line 157 is assigned to be answered by the call center after 2 rings, the service mode kicks on automatically at 11:30 just the greeting 1 does not play anymore like it used to now the system is answering the call saying the the person you are trying to reach is unavailable and the call goes to the skill set DN like it should. main problem is the greeting quit playing however it is still programmed.

 

[Deweyhumbolt]

It sounds like the Time/Date might be off. Get a time stamp on a Vmail message and verify if it's correct.

 

[phoneguy427]

Do you have any ringing sets in the service mode other than the vmail dn? One might be forwarded to vm.

 

[norbcm]

thanks for the help guys right now i have all calls running to the call center even through their lunch hour until I can get a window to troubleshoot. I will check the recommendations and report back.