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Tolson, Thanks for your reminder, I will arrange other site with 3.1.x to make some more testing. New temporary solution from avaya is change vec as following: 01 wait-time 3 secs hearing music 02 queue-to skill 800 pri m 03 wait-time 10 secs hearing ringback 04 announcement...

Avaya just gave me an oral confirmation, no bug number. They just suggested me to upgrade 3.1.0. It's hard to push them in my country.....

It is identified a bug in CM 3.0.1 which also happen in many other site with the same version. Hope new patch can solve this bug.

Tolson, Would you kindly pls update me if you have any finding in your side. Thanks a billion.

It seems have a little progress after i made some change on vec. Previous vec: 01 02 queue-to skill 800 pri m 03 wait-time 10 secs hearing ringback 04 announcement 89999 05 wait-time 20 secs hearing music 06 goto step 4 if unconditionally 07...

Yes, I have set the override to Y. But it doesn't work. It seems that "call from XXXXX" is added by CM3.0 mandatory which never appeared in previous version.

I am in face of an issue here after upgrade our CM from 2.2 to 3.0.1. Previously, When customer call our hot line and get answered by an agent A, if this call is transferred by agent A to a VDN which direct to a Queue, The Phone of agent B who is in this Queue will display "customer number to...

I can't download this file somehow, Can anyone here share your file with me or send it to bruceyang@nsetelecom.com. Thanks a billion.

Why don't set an unique password for your agents. It could prevent agents from logging in the wrong ext.