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One of my customers acquired another business and they have an Aspire S. We need to bump from 16->24 stations and do some minor programming ... Add 1 extension and change a couple voicemail boxes. There is an Ethernet card in the unit... Which, in previous experience, allows a remote tech...

basically if its in day / normal ringing , I need the AA to answer after 8 rings, as a backup if its in night mode I need it to answer after 4 rings - so individual extensions don't forward to VM after 4 rings if that makes it more clear

Hi, I have a customer with a unique situation During the day, calls are routed through the receptionist (221) if she is busy on a call, or steps away from her desk, then 2 other people in the front desk area can press the group pickup button and answer the call. This poses a problem when...

Hey All, When I try to do a 777, 0#, (password) and then 9, it says invalid selection. Am I missing a step? I am trying to re-assign the mailbox from 14 to 30

I swapped the cards, removed all but 1...etc. The power LED was on. I have a replacement in stock, I'll go try that one tonight.

I think its a dead module. Accessing the lines says "not in service" I swapped out the fiber, that didn't work either. I'll send it back and see if the new one is any better.

That was the problem. Thank you

Thanks for the input. I told the people here that if it is too loud, to turn down the volume while the page is being broadcast. They want us to do it... $$$ yah! The amplifier volume is perfect, so they say thanks again!

Any idea how to adjust the volume? They do a page sets, and it blasts throughout the place, and everyone gets startled... old people. I'm going to have to donate to tek-tips, you guys have been a great help!

Question, Should the VM ports be APPR&RING?

update: we turned off the general delivery mailbox and it goes right into voicemail and says "the person you called is not available, using the dialpad please enter....." I have been through programming to try to figure out which station is sending to VM, but only 1 phone is set to Appr/ring...

This was working OK yesterday, all of the sudden today, all of the lines get answered after the 1st ring with the general delivery mailbox. The customer went and unplugged the CP100 by himself, and he's just about ready to shoot it with his 12 guage. Any advice?

I rebooted last night, didn't help. I left it up and running since about 3am this morning, so hopefully when I get in it works.

Hi, Is there a trick to getting one of these 12x0 modules to work? I have it plugged into the top port (8) of the 6 port fiber expansion card, and programmed that for a trunk module.... but in programming the module says "unequipped" and when I try to access a line, it doesn't work.. it says...

That did it. Thanks everyone for your responses!

Hi We recently installed a CICS 7.1 and a Callpilot 100 to a customer who lost their old CICS and Flash VM in a lightning storm. I have set up 5 mailboxes - 221, 222, 223, 224, 225 When I am at extension 221, and I press F981 the screen says "Mailbox:" I am used to it just saying...

Hi, I am not sure if I am supposed to use DRT or some other method, but this is what I have, and want to do. I have a CICS with 7.1 software. I also have a Bogen C35 amp that is connected to a few horns in the warehouse area. If the receptionist goes for a smoke break, she would like the...

so it's a pause then 9? thats the secret... thanks for all of your help!!!!!

I have 2nd dial-tone already from the handsets.... I just can't get it on the ATAs

Ok... I am at my last grey hair here. Customer has a MICS 7.1... just added PRI & 2 ATA's (2 fax machines) I have 9 > destination code 001 with 2DT.. works great from the 7316e handsets... not the ATA's is there no 2nd dialtone on ATA? THey have 2 expensive copier / faxes (toshiba estudio...