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I was wondering if anyone has any ideas of what I can do to resolve this problem... I have an office in Canada with two people. They have ADSL for internet and are using VPN to get to our network. We were having problems with voice quality, so I send them a two port MultiVOIP and pointed it to...

Figured it out

Hello, We have an office in Canada that connected to our office via VPN. They have phone extensions that are set in our PBX, but the voice quality is really bad. We decided to send them a MultiVOIP 210AV and set this up to use their potts lines for inbound and outbound calls while still...

We are using version 3.0, I spoke with an Avaya tech and he did mention the the IP DTMF Transmission mode. It was set to rtp-payload and I changed it to in-band. I am keeping my fingers crossed. Thanks for all of your for assisting me with this issue. I will let you know if this resolves the...

By the way, this only affect IP phones, the digital phones work with no problems. Thanks!

Hello, We have recently upgrades to an S8500 media gateway server. We didn't have any problems for two weeks and are beginning to experience issues with dtmf tone being passed on outbound phone calls. Anyone have an ideas of why this is happening? Thanks!

Hello, I am new to this whole adding PRI's to the switch thing and need some assistance. I am have added two additional PRI's to our Definity G3si and want to make sure I have completed everything to extended these to my phone system. Before I have the vendor activate these into my existing...

Hi, We have a Definity G311, PBX and I am still learning while trying to resolve issues, can someone point me in the right direction on this one? I need to two additional PRI's and have been asked if we will need to purchase a new DS1 card or if we are able to use the existing cards, how do I...

That is exactly what I did, but I need to user to be able to add and remove the forwarding from his phone. Is there a way to do that?

I set up a secondary extension, set up a coverage path that points to a remote number and added the coverage path to the station. I then try send all call pointing to that extension but it didn't work. It I call the extension directly, it rings the remote number (my cell phone), but it will not...

Thanks to both of you, I will give that a try. Fit

Is there a way to add a button that will allow users to forward phone calls to a remote phone number, then remove the forward when they return to the office?

Call classifiers have tone detection don't they? I purchased two call classifiers, but didn't put the other one in because it didn't seem to make a difference. Do I need something different? Thanks, Fit

I have added additional IP phones to my environment and I am know have a problem with the phone system recognizing tones. Ex. you dial an 800 number, you attempt to select one and the system does not hear the tone when you press 1. I have updated firmware, added a call classifier card and made...

Just wondering if anyone knows of a busy signal analysis report that I can run within Site Administrator. Thanks, Fit

I did a list reg and all I got was a list of IP extensions, is there another way to figure out what firmware I am running?

Did you have TN464 before you upgraded? The TN464 has the echo cancellation option right? Did this resolve the problem completely? Thanks for your feedback

My users are experiencing issues with echos when making calls on an IP phone. We are also having a problem when dialing an 800 number. When you are given the option to choose 1, 2 or 3 etc., you can hear the tone, but it does not register on the phone and you have to hang up and call back...

Ok, Thanks I will give that a try

I just added more IP phones and now users are experiencing static and jitter. I am trying to figure out where I can find information on packet loss and jitter. Is there a specific command that will give me this information? Thanks in advance for your help!