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  • Users: mpowell
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  1. mpowell

    VM Box

    I'm trying to create a VM box for the new Sarbanes-Oxley polices. I want a extension with DID setup to go to vm, then notify the compliance officer's ext. I've created the vm box, but not successful in the notification of another extension. I don't want it forwarded to the officer, but to...
  2. mpowell

    TTI and PSA

    TTI is displayed on the ports that are not in use. You can setup this in feature access codes menu. You'll have a activate and deactivate code. I'm not sure about what you mean about PSA, but then I'm still waking up too.
  3. mpowell

    Question

    Crashtest1000, I've had a hard time figuring out the ports as well. I've notice on the 403, that the two pots are not the first two. They are even numbered, they are like (item 3 and 5 I think) spread out with the digital ports. One thing I noticed too is that when it changes to another...
  4. mpowell

    CDR Format

    I'm installing a new call accounting software (Avotus Switchview). They wanted to know the format that is put out or how it is sent. I assume that he is wanting to know what digits are determining how the call is routed (LD or Local). He also requested a printout in text form. Any input, Thanks,
  5. mpowell

    Automating ASA Questions.

    There maybe two ways of doing this. First setup a rule for the email pertaining to the reports in the subject header. I have the reports mailed to me, then accourding to the header it places them in a "reports" folder. Second, setup a distrubution group so everyone recieves it. We...
  6. mpowell

    Help File

    I believe that I found the file, but it doesn't work the same. Before I could use F1 and the help files would come up pertaining to the screen I was on. Now when I use F1, it just pulls up the general help index. I'm not sure if it's mapped wrong or what? Any ideas
  7. mpowell

    Help File

    I'm missing the mgrappenu.hlp file on my IP Office. Currently I'm also trying to have the software sent to me. The tech that did the install took all of the software. Thanks,
  8. mpowell

    extract the hour of the Definity

    Are you wanting to sync the switch with the server or vice versa? ASA and DSA has the option to sync with another machine, which is what I do.
  9. mpowell

    CDR Options

    I'm installing a new CAS system. I need to know if the listed items below are activated, anyone know how to check? CDR Incoming Calls CLID for Incoming calls CDR for toll calls CDR for local calls Thanks,
  10. mpowell

    Time of day on definity

    Has this problem been since the last time change? If so the stations just need to be updated by pressing the tmdy in the menu.
  11. mpowell

    Fax Server

    Thanks for your help, that solved the problem.
  12. mpowell

    Attendant console queue

    You might try Avaya's website and locate three books that are fairly simple to understand. 1. Little Definity Instructional Book for Basic Administration. 2. Little Definity Instructional Book for Basic Diagnostics 3. Little Definity Instructional Book for Advanced Administration. You'll need...
  13. mpowell

    Reducing the incoming voice volume at console

    You should start with determining which calls shouldn't go directly to the attd (example: Service, Parts, Customer Care). You could setup specific numbers (800, or local) to a hunt group.
  14. mpowell

    Fax Server

    I looked at the settings for the caller display, but was unable to locate the setting for the DTMFB. Could you identify the location? Thanks,
  15. mpowell

    Fax Server

    What site were you refering to?
  16. mpowell

    Fax Server

    I have GFI Faxmaker Pro server software. I'm wanting to assign DID fax lines to several users, then forward or route those lines to the main modem. Will the IPO do DID to DTMF handoff(hand the DID info off to identify who it was intended for)?
  17. mpowell

    Abreviated Dialing Programing

    It helps when you put the correct info in, Thanks
  18. mpowell

    Conf. Calls

    I have version 6 software.
  19. mpowell

    Abreviated Dialing Programing

    I'm trying to setup an feature button on a 8434 phone. I want it to forward calls to my cell phone. I entered *8~9xxxxxxx. It doesn't accept this. If you don't enter the pause, it doesn't allow time for the number to dial. ?
  20. mpowell

    Conf. Calls

    Is there an option or procedure to use the Definity G3i as a teleconferance bridge?

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