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Hey snoopy, Could you try to configure your trunk 41 in page 2 if I remember (I'm not in the office) to use the "supplementary service protocol" with value "b" and let me know. Regards. CONSTANTIN Cyril Telecom Expert Engineer Avaya France

Hi Guys, I have finally found how to do it yesterday afternoon,is just needed to have the ISO files and mount it on our local computer, and point the TFTP server on this mounted ISO. Thanks. Regards. CONSTANTIN Cyril Telecom Expert Engineer Avaya France

Hi Guys, I would like to update ACM from 3.1.2 to 3.1.5 from LAN, do there is any way to do it remotely without moving to datacenter with my CD-ROM ? Thanks. Best Regards. CONSTANTIN Cyril Telecom Expert Engineer Avaya France

Hi All, I'm looking for a tricky solution. I have two system with same version of ACM linked by IP Trunk. I'm interesting to display in "Directory" people from the second system to first system. I know there is Special Option on Avaya which is "Integrated Directory Service" to link both...

Hi, I'm using ACM 3.1.2. Regards. CONSTANTIN Cyril Telecom Expert Engineer Avaya France

Hi Thanks for your answer. So to conclude in my "special case" I need to use the Direct Agent Skill to prioritize the call which are coming in queue 11? Best Regards. CONSTANTIN Cyril Telecom Expert Engineer Avaya France

I'm agree with your method and indeed that works in certain case but not in my case because: All my call arrives in Skill 1. (National request) Then sometimes they are transferred to skill 11 (international request) The agent in skill 11 as also the skill 1 bu in Skill Level 16 to help the...

Hi All, I would like to know if is it possible and I think yes to prioritize for an agent with multiple skill one of the skill. i:e: Agent 8892: SKill 1 SL 10 and Skill 11 SL 1 (skill-level) The both hunt are in: EAD-MIA So I don't want manage the level of priority of this agent in both...

Hi, Just to clarify my explanation: All calls will goes through one particular VDN: I.E: VDN 51402, vector 402: different step to check the open hours and emergency agent and then if no condition are met the calls will be routed to VDN 54402 (vector 406) So in the vector 406 I have: queue...

Hi, So the problem is that the cal center want to keep one login per agent because they base they paid on the login (they have a tool for that) The agent works in intensive call center with auto-answer so when they connect on IP Phone from CTI application they turn their login to ready for...

HI SF0751, I understand what you mean, and I have already thought to this, but my problem is that I can't create a new skill to receive the main call. Because one skill is dedicated to one out-sourcers, and it will be complicated to affect a new skill to this outsourcers. All case which are...

Hi Guys, Today I have a problem that I couldn't resolve easily, this my configuration/ Agent 8890 skill 1 priority 8 Agent 8900 skill 11 priority 8, skill 1 priority 16 The agent 8900 needs to receive calls from skill 11 in priority and to be in backup for skill 1. The problem is when there...

Yes exactly it almost similar with some improvement regarding the modification and add in the same script the agent login name, which was not present in his code. If there is some developer which want to improve this code also it could be great, for example some times you want to attributes a...

Hi All, I have wrote a tutorial which could give you some information for people who want to know how to change or add login agent list automatically on CMS Supervisor and also how to delete a list of agent automatically from script ! http://cyril-constantin.blogspot.com/ Let me know if you...

Hi All, As my blog was closed I have recreated a tutorial which explain how to connect Avaya to Asterisk: http://cyril-constantin.blogspot.com/ thread690-1394079 I Hope that can help lot of people. CONSTANTIN Cyril Telecom Expert Engineer Avaya France

Hi All, You can find on the address below a tutorial which explain how to compil Asterisk 1.4.19 with OpenH323: http://cyril-constantin.blogspot.com/ CONSTANTIN Cyril Telecom Expert Engineer Avaya France

Many thanks! It very useful to use the Variable, now I see much better the interest of the Variable! Thanks to you it works fine! CONSTANTIN Cyril Telecom Expert Engineer Avaya France

Hi, Yes I have the variable. But do you have an example of your vectoring please? Because I'm not sure to undertsand how I can do that with the variable. Thanks! CONSTANTIN Cyril Telecom Expert Engineer Avaya France

Hi All, I'm currently looking to find a solution to my problem to Login an agent remotely on another system from an IP Trunk between two ACM system: The objective is in case of the needed to close an call center quickly, without Telecom Administrator or a IP Phone registered on the second...

Hi colby007, I have find where the problem come from, it was due to a problem of codec mismatch between the two system: Hi Alan, I have change the codec on System1 which was used between the network region 4 and 1, to use the G.729AB instead of G.729A. So the problem is resolved. Best...