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Can you post a trace of one of the analog lines making a call on the PRI? --DB

I need to make sure the new extension doesn't get reused at the old phone. --DB

I work remote. I have a customer who can't find (or unwilling to find) a 9608 telephone. They want to move that user's extension to a different IP Phone that is assigned to a different extension. I see in Monitor->H323 Phone Status a button marked as "reregister". Will this de-register the...

We had a customer call and ask why they no longer see the calling party name when receiving calls. We had recently moved them to SIP trunks and they had this feature on their analog trunks. I used Monitor and could see the caller-ID name and number in the trace, so I know there must be a way to...

We had another tech on site about a month ago who installed these phones. I downloaded the latest firmware from his laptop thinking that was why the phone was stuck in the Firmware update. The firmware took, and then yesterday I resolved the TFTP issue and used the VM Pro PC which downloaded the...

IPO 9.0.0.0 Build 829 - Customer has an IP400 expansion chassis which prevents us from updating past Rls 9.0.x - I believe the latest I can go up to is 9.0.10 Any extension using a "9508" can not play hunt group messages when accessing Visual Voice. When I access visual voice, I can see the...

That’s what we thought too. But we’re also looking at a soft-client that connects via SIP that has the TTY built in to it. Thanks for the reply. --DB

Have a client who is needing an external TTY device for a remote user who is hearing impaired. We are thinking of using a SIP ATA to remotely connect to the IP Office. Then connect that analog port on the ATA to the TTY device. Any recommendations would be very helpful. Thanks!! --DB

Hey everyone! Hope you're all doing good.. Is there a way in SSA, or Monitor, to tell if a mailbox user has recorded their name? IPO500V2, Rls 11.x, Embedded VM Thanks!! --DB

I will give that a try before we reload it, and let ya know. Thanks for the advice!! --DB

We're going to reinstall the software via the ISO image. Hopefully that will get this thing working. --DB

Having an issue with the VM Pro on the UC Module. In SSA, the status of Voicemail shows: None I believe I remember this being a password mismatch in the IP Office and the VM Pro itself. However, when I log in to security settings in Manager, I am unable to save the new password. Of course I am...

Server based system with two IP500v2 chassis as gateways, R11.0.4. Each gateway will have it's own PRI connected to it. The phones will be a combination of digital, IP and Analog ports on each system. We would like to only use 9+ dialing and access either PRI. If one has the channels all busy...

Nevermind - found it. Had to enable SIP registration and also enter the Extension password. All good.. --DB

OK - what am I missing? I need to register a J169 as an MGCP phone, but it's only attempting to register as SIP. Help?? Thanks! --DB

Yes, I agree that if properly setup the IPO should route automatically. But this isn't you everyday situation. The customer would have benefited from a square system, like a Toshiba or Norstar/BCM, but those are no longer available as "new". So we have to work with what was sold.. We don't...

FYI - customer only has one line connected to their system. We have a salesperson who sold an IP Office to a residence. Well, the resident would like to go offhook on their phones and automatically be connected to Line 1? Also, is there a way when they are on a call to hookflash the line and...

Awesome! I will give it a try.. --DB

I am building some local prefixes. There are about 30 or so. This is needed to allow Embedded VM the ability to call back the caller when they leave a message based upon the area code the caller is from. All inbound call are only presenting 10 digits as the caller-ID. Note: Analog Lines...

Unfortunately, we cannot upgrade past 9.0. with only 9.0.12 being the last release. This is because this customer has older IP400 type hardware installed, which is not compatible with 9.1 or higher. --DB