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Another option is upgrade to 3.2 and using mobile twinning...that passes caller ID as well, and the advantage is you can walk back to your desk and finish the call from your desk phone if you are in the area.

Do you have analog lines going to the system? If so, what are your voicemail recording levels set at? Maybe they are too high and it is detecting a "dtmf" tone in the callers voice. Run debug and watch while a message is being recorded and see if it recognizes a tone just before it cuts them off.

If you are going to use the IP Softphone, you will need an IP license as well...

What release are you on? Also is this happening on internal calls to other extensions? Also is it happening on every single call or is it random?

Go to one of the users and go to the Telephony tab and see if the Offhook Station is checked. If so, try un-selecting it and see it that fixes it.

All you should have to do is setup a short code with the line group ID of the analog line and the feature "Dial" Example *95 . 401 or whatever the analog line group is. Dial Then all they would have to do is dial the shortcode and it will pick up that line - then they can dial out.

Did you try restarting the Key Server as well as re-booting the PC?

Try creating a shortcode that is [9]911, telephone number of 911, line group x, and feature dial emergency - also create one that is [9]11 ..... that is dial emergency as well.