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The console on my end has a 'Night' key and a 'Pos/Busy' key (neither really works). The attendant does nothing to the console in the AM or the PM. Incoming calls ring to vmail outside normal company hours (0730 - 1700). What they want to be able to do is set the system, during normal hours, to...

Have a version 3.0 system set to automatically go into Night mode and come out of Night mode. Unable to set it manually to ring to security desk in case facility closes early. Press key and it flashes a few seconds then goes out. We were able to set the key to light solid, but setting the...

This is on a production floor. Employees do not have typical workstations (broadcast msg would work for that). They want the employees to huddle around the phone and listen to a message from one of the VP's. This will be a regular event too.

Have you checked the firmware versions between the 'working' and the 'not working' phones? May need a firmware upgrade.

Have you looked at a Toshiba CTX/CIX? Or even an older Toshiba version? You can have BGM on the phones and with the CTX/CIX you can have multiple BGM inputs! That way you can pick and choose just like a radio station. This also works for MOH! The newer switches are IP and QSIG capable as well.

Customer wants an overhead speaker connected to a 2410 so department can listen to vmail messages as a group. Is there a better solution than connecting an amplified speaker directly to the 2410's speaker?

Our on-site contact has reset the system admin security code by mistake. How can we get in to reset this code and thus be able to perform other system functions?

main greeting mbx is type 32. With greeting changed for holiday it is not playing the greeting referencing July 4th of last year. The recording contact is not here so I'm unable to check as to where she recorded this current greeting. I set the CDR utility up. Called into backdoor number and it...

Are the CDR Utilities in the main menu screen?

I called in this morning and heard that they had changed the greeting (they're closed today and Monday). Once the greeting had played I was sent to the zero out destination. I need to find out where they put this greeting as this is not how it has been working over the last few months. The main...

I'm not on site (will be on Monday), but I believe it is a Type 35 mailbox and not sure on the profile. I have done a port monitoring and it isn't showing all activity. It only shows ports being logged into by users. This issue began back in July when they recorded a closed message for the 4th...

A done chain is where an instruction mailbox (ie.greeting) finishes and chains to another mailbox...

Have a customer that wants us to maintain their 5-6 year old Octel for moves,adds,changes. They currently have an issue with the main greeting going to another greeting that they don't know how it got recorded...they want me to fix it. It is doing like a 'done chain' works on the Toshiba...