Have a version 3.0 system set to automatically go into Night mode and come out of Night mode. Unable to set it manually to ring to security desk in case facility closes early. Press key and it flashes a few seconds then goes out. We were able to set the key to light solid, but setting the 'night' destination in console parameters had no effect other than callers got a R/NA. System is QSIG'ed with another, but tenant service is set up. Other console can do this according to tech at other location. Any thought/input is welcomed!
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Console Night key
- Thread starter ansmith
- Start date
AvayaTier3
Technical User
not sure how you are doing this automatically.
night destination is not on console-parameters. That is the location of a station with a night-serv button.
TAAS is on this form, which is location for a night bell, or if AWOH which can be a bridge on multi-appearance stations. Trunk answer any station code can be used to answer calls when TAAS bell is ringing.
Night destinations are programmed on "change listed-directory-numbers" and "change tenant xx"
"disable / enable night-service attendant-group x" can be done from the SAT for individual tenant partitions.
hunt-ns and trunk-ns buttons on stations can activate or deactivate night dest for a hunt or trunk group. This is separate from system night service.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
night destination is not on console-parameters. That is the location of a station with a night-serv button.
TAAS is on this form, which is location for a night bell, or if AWOH which can be a bridge on multi-appearance stations. Trunk answer any station code can be used to answer calls when TAAS bell is ringing.
Night destinations are programmed on "change listed-directory-numbers" and "change tenant xx"
"disable / enable night-service attendant-group x" can be done from the SAT for individual tenant partitions.
hunt-ns and trunk-ns buttons on stations can activate or deactivate night dest for a hunt or trunk group. This is separate from system night service.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
- Thread starter
- #3
The console on my end has a 'Night' key and a 'Pos/Busy' key (neither really works). The attendant does nothing to the console in the AM or the PM. Incoming calls ring to vmail outside normal company hours (0730 - 1700). What they want to be able to do is set the system, during normal hours, to ring to the back security desk so they do not have to man the front desk if the plant is closed. I am quite the novice on Avaya (can tell you most anything on Toshiba which was their former system - long story...). Tech at other location is more versed on Avaya. We both have full access to programming (via Site Admin).
AvayaTier3
Technical User
Sounds like you have some type of time of day routing now that sends calls to voicemail. You should have someone that is familiar with the system, help you look at your programming and design some changes. This type of change would not be very costly and would not take much time.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
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