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Does anyone know if Virtual Office-only IP Phones will work with SMG? We have tested this on an 1140e at our main site but not able to make outbound calls from the SMG site. Chapter 62 "Virtual Office-only IP Phones" of the Features and Services Fundamentals Book (September 2011) talks about...

The phone has DVLA in CLS which makes it Virtual IP. Only works if there is no keys with a DN programmed on it. When not logged into, phone can only dial 911.

It is a remote site and I don't have a modem on my new laptop to dial in. Need sig server access for admin access to reset administrative passwords and so on. We have 30+ sites running with somewhat older patches for CS and SS but we have an improved image that we run with.

Not is a position to restart it during business hours. 250+ users in this office. Not co-res. CP-PM for Call Server and CPDC for Sig Server.

I login to the Sig Server and then try to login to the Call Server from there. [XXXX@XXXXXX01 ~]$ cslogin rcmd: 10.10.10.10: short read[XXXX@XXXXXX01 ~]$ Anyone seen this issue? System is CS1000M running 7.5 software.

Is it possible to have a mix of 3904 and 1140s using virtual office within the same system? We have 1140s physically at a remote office but registered to the main office. Most of the phones at the main office are 3904s. A partner in the firm would like to go from the main office to the remote...

To get the Analog card working (since using spare slot) I had to go into LD 10 to do a NEW type CARDSLT to get the card setup. The light was red on the card and after about 30 seconds the light went out. To test the card, I try going into LD 30 and do UNTT 0 0 5 for the card but I get an NWS961...

Hi folks, How would I go about testing a bunch of spare Digital and Analog cards on my CS1000 before I try to redeploy them. I will be testing one card at a time in a spare slot. Is it as simple as plug in the line card and thats it?

Well the answer seems so simple. The local IT guy in that office sent me a picture of the display. The call timer was using up 7 digits on the display and that is what only 5 of the digits were showing up for the phone number. I had him turn off the call timer and now they can see the full phone...

Hi guys, I am a bit stumped on this one. If a caller is on their primary line and they get a 2nd call which hunts to their overline, the display is only showing the last 5 digits of the phone number, not the full 10 digit number. For the first call, the display will show the full number...

Hi, We have Call Pilot 5.0 and are having an issue where people are setup as an English user but for some their remote notification email comes through in French. The only thing I can see that might be causing this is Notification Device Classes has a "Language Localization enabled". I can't...

Is it possible to remotely change the Auto Attendant greetings on a NAM connected our MICS? Our marketing department wants to make some changes and they want to use the same voice for our sites accross the country.

So if the MOH came with CCME, will I have to export the file to an audio editor, lower the volume, and then import it back in?

I am having a problem with 1 location reporting the music on hold is too loud. We are running this site with CCME pointing back to CCM here at our HQ. How do I lower the volume for the MOH for this one site? I am new to Call Manager (Nortel is my thing) so any help would be appreciated.

If I dial either of the ACOD of the ran routes it gives a fast busy. I am not at the site of the pbx but we have tie lines between the 2 locations for 4 digit dialing. 5997 is another queue. It is a MAXP 1 queue NCFW to voicemail which is where the callers menu resides. I did this since I read...

I have the following queue (6401) setup with just 2 agents logged in. 6400 is the DID as a ACD with a MAXP 1, NCFW to 6401. If an agent is available it rings through to their phone. If one of the agents is on a call and the other agent is in not ready mode, the phone just keeps ringing. It does...

Well I have investigated this more. The location calling us is coming over tie lines to here to the DID which hits our Help Desk queue. That queue 8585 is NCFW to voicemail. Callers hear options in voicemail to select the reason for their call. Once they make a choice they are pointed to another...

Telco only gave us Limited Access Password and I can't get into those loads. I will get them to give me access and go from there.

Actually it is pointing to a toll-free. My mistake We see the calls hit an agents phone (who is logged out) then it gets transferred. John - What is RLB and TOB routing? What load is it? TYPE ACD CUST 0 ACDN 3485 MWC YES MAXP 15 SDNB NO BSCW NO RGAI NO ACAA NO FRRT 3 FRT 12 SRRT 6 SRT 60...

We have our Help desk queue NCFW to another site which is a long distance call for after hours support between 6pm and 7am. Most calls are completing but there are some that are not which seem to be around 6am. I am wondering if our system may be configured to block NCFW to a long distance...