Search results for query: *

cheers anyways, i think i've managed to clear the 310 errors which were the most conceerning ones!

thanks for the info dwalin, is there a doc with the errors in that i can refer to in future?

Does anybody have a list of the error codes that come up in the Status field of NICE query? I am experiencing the following errors : E121106 E121118 E12310 I have found a previous thread on the E12310 error, detailing it as a comms error between CLS and logger and there was a mention of a PDF...

ignore last comment, i logged in with a different user account and can access those commands now. cheers :)

thanks, document v useful, but i cant run 'test board' command, only gives me option to 'test firmware'

Hi Can anyone tell me what the LEDs represent on the front of the DS1 circuit packs? We are having a problem with outbound calls at the moment and 1 of the cards does not have an amber LED lit, is this the activity light?

thanks for the info koglass. The reason i thought we might need all lines in one group is because we have a predictive dialler which has 60 lines configured that go into the switch so i thought it might be more efficient when the dialler is trying to use more than 30 lines at a time.(also i...

what are you trying to achieve? i dont think call forwarding can be set on a vdn. you might be better off amending the vector the vdn is assigned to.

thanks for the help, sorry i cant help with your query, i'm new to this telecoms stuff. only thing i can suggest about the backups (and this is a complete stab in the dark) is it may be a cron job. good luck [thumbsup2]

I also have this problem with my S8500 and i want to try configuring a NTS but wasn't sure how. I have seen that in the web interface there is a 'configure server' option but i wasnt sure that if i ran through the setup if i would need all the config details(which i dont have) or i could just...

Hi Can someone explain to me how the route pattern forms work? I have a route pattern which contains 2 outbound trunk groups each assigned to ISDN30s. When i monitor the trunk groups i can see that the trunk group that is 2nd in the route pattern table never has any activity. Do all 30 lines in...

Hi Due to the new ofcom regulations regarding outbound calling, ive been trying to use the Calling Party Numbering(ANI) option in the basic job properties screen in Campaign Editor v4.0. The switch is still leaving 'withheld number' messages on missed calls. Do i need to get CLI restriction...

Does anybody use a reporting tool called n-Focus? We're running bCMSvu at the moment and its useless for any call centre analysis and CMS seems pretty expensive for the size of our business. Found the product above from the Avaya Developer Community and was wondering if anybody could tell me if...

sorry, ignore my reply, didnt read thread properly[dazed]

could you add a "goto _ if staffed-agents in skill _ > 0" step into your vectors? i have one of these steps in in my vectors for a dept that only works every other saturday.

I think ive found it! Thanks for your help guys, in the end it was an option in the sys-param features called bcms-abandoned call timer. This was set to 10 in my system so any call that was answered and lasted less than 10 secs was still recorded as abandoned. [thumbsup2]

apparently we've had 2 this morning, coincidence, maybe, but im putting on my poirot hat on and im gonna sit with the users to see for myself. Unfortunately, we have bCMS not CMS (b for basic...)which has no options whatsoever and only keep half an hours worth of data which doesnt help! ive been...

Hi dwalin thx for the staring point, ive not use disp event before, but have just tried it and searched for the last 2 days but no events were reported. gonna monitor the vectors this morning and see what happens. cheers

sorry i should also add that the call isnt being disconnected by the agents or the caller but by the system itself.....

That is where the problem lies!! We have wallboards in our call centre hooked up to bcms, the call comes through to an agent, they answer, the line gets disconnected and the call goes to abandoned on the wallboard! It doesnt happen all the time but reports from the agents suggest its more than...