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When the calls come in they go out over the T1 between the IPO and the MICOM and you see that a line on the MICOM is being used but the phone call is never connected. I think that the IP Office is trying to Dial extension 234 before it is be connected to the remote MICOM.

Customer has an IP office connecting to another MICOM sitting physically next to it through a T1 connection. You are able to use the MICOM to dial other MICOMS located all over the world. Other MICOMS are able to reach the IP Office to reach certain extension. The issue I’m experiencing and if...

Site has a micom connecting to another site. Does anyone know what settings needed to be set in the IP Office in order for the two to communicate. The T1 line settings are currently: type: E & M tie Framing ESF Zero Suppresion: B8ZS Channel Unit: Forigen Exchange Line Signaling: CPE

Receptionist has two incoming calls, she answers both and puts them on hold. She is then going back to the first and trying to transfer it to another extension example:200. Instead of the first call going to ext 200 it is being connected with the other incoming call on line 2. Two separate...

nevermind, it does work. Didn't before but I erased the auto attendent and rebuilt and it works now. Don't you just love IP Office.

doesn't work. I tried 3$KEY all sorts of way. Together, space between, comma between, # between. The call disconnects everytime

Does anyone know a way to add a digit within an autoattendent. A site currently uses e digit dial plan and are moving to a 4 digit. They still want callers to be able to dial 3 digits but still be transferred to the 4 digit extension. 310 = 3310. Does anyone know how to add a 3 in front if...

Thanks, thats what I thought, just wanted to get a second opinion.

A customer purchased an IMS license but they use Group Wise and not Exchange. Does IMS work with Group Wise? Is there any documention on how to set it up?

They have two separate doors. Each has a Viking door phone, which is just a basic analog phone. Has no handset just a call button and a number pad. They press the call button to receive dial tone. Enter the relay code and it releases the mag locks. All of that works fine except after they...

Some issues with a door phone. Its set as an off hook station but it takes 40 seconds to hang up. Is there any way to shorten this time.

A site wants the ability for there corporate office to dial in and listen to active phone calls. I know how to setup call listening in house but unclear if it is possible to give a caller from the outside the ability to monitor a hunt group. If anyone has set something like this up before...

I'm not at site. Apparently no one has to work this week except for us. My POC won’t be back in the office till the 3rd. So I won’t be able to check the call status until then.

I installed version 3.1 (29). This was before I knew the problems that came along with this version. But I did install 3.1 (29) on a 403 and 412 and the function worked.

Is anyone familar with using door phones. Basically I need the phone to dial a certain ext. as soon as its picked up. I used the following short code and it worked with a 403 and 412 but does not seem to work with the 406V2. Short Code:?D Tele #:Target Ext # Feature: Dial Ext. If anyone has...