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sorry mistake..

1 LOGGER 2 CLS's Is it possible to have 2 CLS's connected to 1 digital logger V8.8. Cls's will be as follows:CLS1 ver 8.8 ericsson md110 switch driver(applink). CLS2 ver 8.9 ericsson md110 switch driver Genesys. Recording channels are spread amongst logger some will be genesys others normal...

1 LOGGGER 2 CLS's Is it possible to have 2 CLS's connected to 1 digital logger V8.8. Cls's will be as follows:CLS1 ver 8.8 ericsson md110 switch driver(applink). CLS2 ver 8.9 ericsson md110 switch driver Genesys. Recording channels are spread amongst logger some will be genesys others normal...

Switch is Ericsson MD110 Nice log system version 8.8 Recording is extension side Extns are ACD phones with multiple additional numbers(ADN) 5 in total on them. Unable to locate calls using CLS search although am able to via Inserter query. Suspect that the ADN numbers are not featured in CLS...

Finally managed to cross the t's dot the I's and get on the course. Any ideas of what I can expect. already had the email with the CBT stuff and it looks like I wont be seeing daylight much.

Its really the Nice Monitor application I'm looking at yet to view the Query side. I did raise it Nice and they said the same as you in respect to Nice CTI intergration problem is I have to stop the CLS to look so will be done this weekend.

Ok last question honest. Just started rolling out the package to users and decided to set up a User group. Now the problem I am encountering is that not all the agents calls are being shown in the Agents screen. They are being shown in the Channels screen but not in the Agents, Now Ive checked...

Thanks for that I will pass the details over to my manager.

Just about to look into contracts, any views on either companies Nice or Business systems. Not sure of pit falls, only than some of the quotes received are up their with the satelittes. Units are London based

Cheers for that, me thinks the old supervision PC is currently residing on a skip somewhere.

I have in my possesion from our old system a Time Code Distribution panel. Any ideas on how to fit it, I have checked the manual and havent seen anything. System is Nicelog 8.8, 2 loggers I have the cables to the loggers but cant see how the supervision is either connected or configured. Is it...

I've spoken to Nice and they are sending me some adapters to try. Moved the wire off the krone strip straight on to a socket with line with out success. Looks like the cable from the frame goes directly into the adapters on the loggers so points of failure reduced. Unusual thing is kinda...

The stations are currently on the 5th and 15th, I did do a crude test similiar to the one suggested hooked up a digital extn with a channel attached on the frame. the fault persisted. The location of the kit is all within 2-3feet off each other. I believe that the fault follows with the cable...

Its looking more and more like the fault could be with the nice cable to the krone strip. Based on the theory that its the only point that is being used. what I might do is swap one out seeing as I have approx 60 channels to play with. With regards to the line noise any views on that.

Loggers are both digital, had to upgrade due to Xp. Recording is extension side and total. Software version is 8.8.

Yep extension side it is, all the kit is in one room on the 3rd floor with the exception of the phone which are at max on 15th floor. We did a quick test on the cables and the problem did appear to move with the cables. suggesting a cable fault. Currently Im in denial having been told that the...

Always nervous shutting down the loggers, what I normally do is eject the tapes through Backup. Then once tapes out go to menu select shutdown then restart the logger. In the instance of this time I would go do something else for an hour and restart the logger after its passed. Hopefully all...

thanks for replying. Sadly part of my tests involve a time sync and bring down the loggers to reset the time as they are woefully inaccurate. In the process of getting them linked to a more reliable source. But this weekend will require the action to happen again. Natural result of this is the...

We have 2 loggers currently presenting us with 240 channels, unfortunately some 50 of them are showing LOS/NOS which I am unable to change. I have checked the phones and cabling with known good channels successfully. Is there any other tests I can do or actions I can take. Switch is Ericsson...