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Hello, I need some advice regarding the integration between Nortel and Genesys. I have the following Nortel releases: - Nortel CS1000 Rls. 6.0 or 5.5 - Nortel Contact Center Rls. 7.0 or 6.0 What I need is the version of Genesys TServer which is compatible with Nortel release above...

Hello, Try to sysload the PBX and then reboot CC60. Regards, Mihai

Hi, I installed 4.50.25 using CLI from maintenance port of the MC.

Hi, The IP 10.55.75.222 is the NODE IP and the IP 10.144.8.13 is the IP of the set. Regards

Hi, I don't have Signaling Server. When you don't have SS the Leader1 like as follower but it can take the attributes of Leader0 when this (Leader0) is down. Regards

Hi, I have a Meridian 81C rls 4.5 IP enabled and I create a new node with 4 cards: L0,L1,2xF. I installed ~ 100 IP Phones i2004 model NTDU92AB70, the IPLine is rls 4.50.25 and I have the following errors on Leader0: "SEP 30 07:27:04 CSV: Warning Terminal restarted SEP 30 07:27:04 CSV: Warning...

Hello, I made some test last night and the results are: ">ld 45 BACKGROUND SESSION 0 ABORTED. BSD000 .test INTRA CONT START BSD202 4:0 BSD202 4:0 BSD022 BSD202 20:0 BSD202 20:0 BSD202 36:0 BSD202 36:0 BSD202 52:0 BSD202 52:0 BSD202 68:0 BSD202 68:0 BSD202 84:0 BSD202 84:0 BSD202...

Hi, I have this trace made on LD 80 ".trac 20 0 TN 020 0 02 10 KEY 0 SCR MARP ACTIVE TN 020 0 02 10 ORIG TN 020 0 02 10 KEY 0 SCR MARP CUST 0 DN 4111 TYPE 3904 TERM TN 099 22 TIE RMBR 1 202 OUTGOING TRUNK CALL DIAL DN 90723185977 MAIN_PM ESTD TALKSLOT ORIG 30 TERM 22 JUNCTOR ORIG12...

Hi, I used the option "jkl" with itgadmin/itgadmin and the firmware version on PCMCIA card, and after upgradeXa and reboot the card. I used the option "transmit node properties" from Optivity/IP Telephony and after that the card was OK. Thanks for reply. Regards

Hi, I wanted to upgrade the MC and I he the following errors: "IPL> upgradeXa "127.0.0.1","admin1","1350","/A:/","SMCFW82.bin" value = 0 = 0x0 IPL> tUpgradeXa: Connecting to 127.0.0.1... /A:/ - disk check in progress ... /A:/u/A:/u/accounts/A:/u/accounts/accounts.db/A:/u/PATCH...

Hi, I made a TOD1 from 08 00 to 19 59 for route 1 and another 2 for 20 00 to 23 59 and 00 00 to 07 59 for route 2. This routing worked only after I remove from entry 0 for route 1 the rest of the TODs and the same for entry 1. I saw a parameter in ESN named ETOD, where I can put 7 for Saturday...

Hello, The customer want to use different route for outgoing calls based on time of day. From Monday to Friday between 8 AM and 10 PM the outgoing calls wolud be use one provider (route 1) and the rest of the time would be use another provider (route 2). For SPN=03 I have one RLI which have 2...

Hello, I have SWCP rls 4.0 and my problem is with the space for incoming directory. The partition for the incoming/outgoing mails/attachments is about 30GB. After I tried to see what is inside of inbound folder I saw that I have ~1.500.000 files (txt, pdf, jpeg, html, ppt, etc = attachemts)...

Hi, My plan is to do upgrade to Core1 and 1 MC to rls 4.5 and then test if it' works and then upgrade Core0 and the rest of the MC. If the test fails I'll downgrade the Core1 copying from Core0. Do you thing this is posible, or I need the software cd with 25.40B release? thanks

Hi Johnpoole, I have the Deplist for Rls 4.5, the new keycode and software rls 4.5, so it seems that will not be a problem to make the upgrade. Thanks

Hello, I have to upgrade the Meridian81C rls 25.40B to rls. 4.5. The MC cards have IPtrunk 3.0 and IPLine 3.05.02. The PBX release 25.40B is not compatible with actual MC cards and IPline 4.5 is not compatible to rls 25.40B, so I have to upgrade both, PBX and MC in the same time. Questions...

Hello, I have Meridian1 81C rls 25.40B and I need to upgrade to rls 4.5. The Voice Gateway Media Card have ipline 3.05.02, firmware version 5.6. To work on rls 4.5 the VGMC need to have firmware rls 6.8 and ipline 4.5. To upgrade firmare I'll use vxWorksShell with command upgradeXa...and for...

Hi, I need to upgrade Meridian81c rls 25.40b to 4.5 and install new 12 VGMC. I checked and the IPLine from my old VGMC (3.05.02) is not compatible with Rls 4.5 and IPLine from the new cards (4.5) is not compatible with Rls. 25.40B. To do the upgrade I need to split the CPUs into...

Hi, Thank you for the information but, this change will affect the IP Phones?

Hi, After 1 months, after I opened a case at Nortel, my CLID problem was resolved. The solution was: in DMI configuration calltype must be NPA, in SIP URI MAP in both SS had to add the internation code and in NRS had to change the route type from special to E.164 national. Thanks