Search results for query: *

There are over 50 remote IP agents, so I didn't think this was an issue with a trunk, otherwise I might have seen more agents with this problem. However, I'll try making some test calls to the agent to pin down whether or not this is a trunk problem. Also the agents are set up as telecommuters...

Thanks for reading my post, any advice is greatly appreciated. I have an at home agent that's having trouble with severe static on the line. One out out of every six callers is hearing severe static on the line and they're hanging up. The static also occurs on the agents outbound calls to...

I'm trying to locate the means by which to run reports to a .txt file from G3 and 8700, Modular Messaging, and Audix systems. I'm trying to get Trunk capacity, voicemail capacity, disk capacity, and a listing of voice channels. Thanks for the assistance.

Thanks every one for the input, this particular location has direct dialing, you don't have to go through the operator to connect. I entered a request with the LEC for the DIDs. How would I determine the nondids?

I was recently asked to look at a S8700 media server to determine the DID and NONDID ranges. How would I go about doing this, I have no documentation on this site from the previous support personnel. Thanks for any help you can offer.

I've got a user reporting that the over head system (PA?) is alerting people that there's a new voicemail, but when they go to check the Audix mailbox there are no new messages, the PBX is an 8700. I'm a newb and have no documentation on the customer setup so I welcome any and all advice on...

I have six non-agent users reporting SAC is intermittently turning on and their phones ring only once then go to voicemail. I've statused all the stations and haven't found one that was in the process of doing this. In the case of one user I spoke with, he stated that the light on the SAC button...

Any ideas as to why I'm getting "Communications error: disconnected (carrier lost") when I dial into a particular switch using the telephone number, but the IP works fine when I'm on the network? I've used the same connection properties, laptop and telephone line to connect to a switch in a...

Thanks for both your suggestions, I'm working with users experiencing trouble to get a grasp on the problem.

I have a group of ACD agents reporting calls are not being evenly distributed on a Definity system. I How would a newb begin looking into such a problem?

Thanks so very much for the speedy response, I'm running the report right now!

How would a newbie like myself, get a listing of all users on a Definity system into an Excel spreadsheet? Tips on anything else I can use are greatly appreciated!