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Thanks for that. It seems there is a presentation number also on the ISDN30 so that may be overiding everything! Ian

Good morning More of a general enquiry than vendor specific if thats ok? We have a customer system that needs to present DDI's per call. CLIP and COLP are both present on the ISDN30 E line. Do we need both? The reason i ask is that the DDI is not presenting, just the main billing number. We...

Hi Does anyone have a SIN or manual (pdf) for a BT NTE2d? Cannot find one ANYWHERE on Google! Ian

Brilliant just what I need. Thanks Ian

Hi Im looking to create a DOS batch file to, amongst other things, ping an ip address that the user inputs. There needs to be an input along the lines of: "Please enter the IP address:" After enter, the routine will just ping and export to a txt file (i can do that bit no worries). Any...

Hi Im looking to create a DOS batch file to, amongst other things, ping an ip address that the user inputs. There needs to be an input along the lines of: "Please enter the IP address:" After enter, the routine will just ping and export to a txt file (i can do that bit no worries). Any...

Hi I have a set up as below and there is something happening that I cant explain. Main site has an IP Office that sits behind a Juniper SRX100 (managing a 10mb Ethernet link to the outside world). As the telco is support that and we cant dabble with it we have installed a Draytek 2830 between...

Hi We have an "overflow" skill that we put folks in on an ad-hoc basis to help us with high call volumes. We populate the skill then switch all the agents over at the same time - the problem being the calls in effect get distributed alphabetically as the agents are all idle for pretty much teh...

Hello Here is a strange issue - annoying actually! We have a routing set up where incoming callers can key in the 4 digit agent extension and get directly through to an agent (or queue if they dont bother pressing anything). Internally, on the test vdn, this works perfcetly - the agent can be...

Not sure if anyone has ever had this happen before, but here goes: We have two S8700 servers running on one site. You can access the Avaya web browser on one of the servers no problem, but the other server always returns a "page cannot be displayed" error. We have tried rebooting the server but...

Good day all Our company is in the process of setting up SNMP messaging from our S8700's to IBM Tivoli Netview. Without going into the ins and outs can you possibly let me know the order of importance concering alarms? We want major alarms captured, but there is a question concerning which is...

Thanks Janney - we are on 3.1.4 already so yuou would assume that this would be ok! Ian

As an update on this, i have managed to capture this on an agent trace: 05/07/2007 16:14:01 1 3 RING 310 :03 n n n 05/07/2007 16:14:04 1 3 AVAIL :14 n n n 05/07/2007 16:14:18 1 3 RING 310 :04 n n n 05/07/2007 16:14:22 1 3 ACD IN 310 01:37 y n n It plays the whisper, Agent stays in available...

Thanks Justin - any idea what the PCN or patch reference number was? May make life easier! Thanks Ian

Hi Yes we do have QOS implemented on the switch. We have had increased call traffic between the sites since we went live over a year ago. Any idea what i can use to check if latency is an issue? Also, new issue! Sometimes a call will beep in the agents headset, the call will drop and then...

Morning We have an unusual issue with one of our offices. We have a remote IP site (2x8300 gateways, to 4610 IP phones - Avaya CM 3.1.4 on this and the main site). We are having an issue where some calls are beeping into the agents ear (headset users), the caller id is displayed on the users...

Good afternoon Is there a way to allow the caller to enter the agents extension number to then get routed to that agent? For example, if there is a "collect 4 digits" step after an announcement, can this then route to the collected digits (the 4 digit agent ID). Many thanks Incidentally...

Thanks Bob - i guess it may fall to me to do this! Can you let me know what basics you require (would this be, for example a screen print of the application that we are looking to get the 4 digit grab from?) Many thanks Ian

Good morning Im looking for a novel solution to a bit of an issue at work. We have a team that handles a particular group of user calls. An information screen (in normal text) is running on screen and returns a 4 digit code in the corner of the screen when a particular type of call comes...

Good afternoon - can anyone be of assistance with this thorny issue! We are running Aspect Telecaster wallboards (serial), configured to run off our CM Sever. Our wallboards (Agent View software, running on an IBM Thinkcentre, 3gig processor, 1 gig RAM, Windows XP Professional) take their feed...