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Thanks for your help.

So, I can just record the company greeting, remove the CCR tree, and it will automatically allow them to do dial the extension, correct?

Is there a way on the CallPilot CCR to allow straight extension dialing without designating a digit for each extension? For example, I would like to say "for Joe Smith, dial 15400. For Sue Jones, dial 15401. For Susie Johnson, dial 15402." etc. etc. I had the node specified as transfer, but...

I am attending a BCM class through Global Knowledge Oct 29 through Nov 2 in Morristown NJ. It is a "bootcamp" style class that goes over the 50/200/400 systems at the 4.0 level. I've been to Global Knowledge classes before, and for the most part are very good. I am hoping for the best on this...

It is an on-site notification key used with E911. It alerts a user that someone in the system has dialed 911. I received some other information from our vendor and it appears that you can only have one per system. Thanks.

Does anyone know if you can have multiple OSN keys on a 61C?

Thanks to everyone for helping me with this! I'll post the results later.

I will work some more with this today. By the way, does anyone know where I can get another Nortel documentation CD? I have the Disk 2 of 2 but I need the 1st disk. Mine seems to have wandered off and I'm lost without it.

Okay, so I was able to get the queing limit set by eliminating the OVDN and setting IFDN directly to voicemail and setting AENI to yes. AENI prompt shows after IFDN is set. Please see thread798-1385698 for reference. So now, I have the TOFT set to 20 seconds because I wanted to limit the...

What is IFDN? Would that serve my purpose?

I think you may need to change FBD to FBA in CLS? I am guessing because I'm a newcomer to this. If I recall, I ran into this same problem in the past, and I think that's how we resolved it -- again, I'm going off of memory and it's 11:00 at night -- bad combination! If I were you, I'd wait...

I tried to set the BYTH, OVTH, and CWTH to 0. Then I changed my TOFT to 20 (for 20 seconds) then I set my OVDN to a "bogus" ACD with maxp = 1 and NCFW to VM. After several tries, it still isn't working. Does anyone have any other ideas? Thanks for replying bigindian!

I am running a basic ACD group and need to know how to limit the number of calls that can queue, then once it reaches that threshold, it needs to go to VM. My ACD documentation CD has went MIA so I'm not sure what each of the settings are for. I thought it was MAXP but that was number of...

When you say fwvu x x x x, the x's mean the TN, correct?

I have a user with a 3904 and the Call Log just stopped logging calls. It used to work but when you pull up the Call Log, it is empty. I have checked the Call Log options and it is set to log all calls. Her Redial Log shows up okay but not the Call Log for incoming calls. I have disabled and...

I have a CO line that is ringing on a line key on our secretary phone. Her number is 5000 and she is the control set for that CO line. When she forwards her phone, it will forward 5000 but it will not forward the CO line that rings at her phone on the other key. Any ideas?

How do you change the DN (PLDN) of a hunt group (GHT)? We are doing a CHG GHT and it doesn't ever prompt us for the PLDN. We are obviously missing something obvious.