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When I am trying to get the trunk utilization report ( under Fault and performance in ASA 3.1.13 ) , CM 3.1 I dont see the Avg peak usage figures and 'recommendation' in that report if I choose a range of dates. If I right away select OK in the Trunk analyzer properties ( which keeps only one...

Hi.. Many thanks for this good solution. Sorry but I have put an alternative in place because of urgency. What I have done id , created a VDN and the VEC routing the call to fist station of cov pa. The last point of the Cov pa is the VDN number.. and again in the cov path of first number I have...

I have a very silly question..I have 4 stations added in a Coverage path..All I want is a repetative cycle of bouncing. Eg In cov pa , station 123---Staion 234---Station 345. If 345 does not pick, the cycle should be repeated..( I tried putting in a X ported station with same coverage path...

Hi all, I know I am asking a question at a wrong place...Forgive me for that pls. Was trying to set up beep in Symon wall boards for Agents in Aux threshold 7.But it is beeping both moving upwards 7 and downwards 7. Can anybody help?I want only upward threshold beep. Thnx

hi , i am facing a problem with my VAl..when ever I try recording an announcement , after punching 1 ..i get a continous tone instead of a beep .. I am on CM 3.1 and announcement brd TN2501AP is HW-01 with FW-08. I have many recorded announcements which playback perfectly.. one more thing is I...

I want a facility where in any agent is offered a call not meant for him , he can punch in some codes so as to keep a count of them.. also wher exactly I can find the count..bit urgent..many thanks in advance Help required..Urgent

I want a facility where in any agent is offered a call not meant for him , he can punch in some codes so as to keep a count of them.. also wher exactly I can find the count..bit urgent..many thanks in advance

Hi .. I have to reload historical interval tables to the CMS..I dont see any reports older than 2 months (interval report for Skills)..For this planning of restoring from tapes/ Can anyone tell me how to do that..?

Here is the tarce on the VDN and the result is continous rig back.. I am also giving the vector.. list trace vdn 21789 LIST TRACE time vec st data 10:48:10 0 0 ENTERING TRACE cid 5407 10:48:10 555 1 vdn e21789 bsr appl 0 strategy 1st-found override...

I added a step 1 ie wait time 2 sec hearing silence.. This time a call from out network ir Public call is giving ring backs and after some time gets routed to teh DID intercept number!!!

Hi langl3y , The trace output when i called from a public phone is as below: LIST TRACE time vec st data 14:36:17 0 0 ENTERING TRACE cid 153 14:36:17 555 1 vdn e21789 bsr appl 0 strategy 1st-found override n 14:36:17 555 1 route-to 14:36:17 555...

Hi , i am in an urgent requirement for a solution..Service observe from trunks.. I have created VDN that points to a vector which has a simple step of 'route to number 608' 608 is the service observation code. Locally if I dial the VDN (this is a number from DDI/DID range I have)..I get a dial...

Hi friends, You guys are indeed great..having been helpfull to soo many a peaople. I am in a small problem.One of my clent has S8700 based system ruinning CM 2.0. when even a call is being made from any digital phone ( mostly conf calls) there is a wistle type of loud noice after 15-25 mins of...

Hi i am working on strange case of 8.9 VOIP logger. Retreived calls are all blank for unknown reasns.. The service pack is 2.. can anyone outheere pls help me??

Hi all, I am planning to upgrade an s8300 server set up with 2 S8300 (1 remotely placed on WAN). Need to know can I do this using my Laptop or do i require an external USB CD drive..?? Also can i also upgrade the remote 8300 from my location . I will be greatfull if some one sends me a step by...

Can anybody give me some links which have the PPT's/PDF's for for new users of avaya. this is to give to my customers. The PPT's PDFs should be brief with diagrams and give the basic concept on Call centre, VDN,Vectors etc ..

I checked that but i dont see any data in 'hagent' or ' agent identification'..

dear all, Very good morning to you all..!! I am facing a problem with BCMS reporting tool.. Definity--CM2.0 221 load BCMS R2 If I give historical agent report it dont see any agent/ids to select from where as 'li bcms agent xyz' runs OK on ASA. split skill reports are OK on BCMS. I tried by...

It is the interval archiving and thats the problem.I have tried doing manully but doesnt work.

My CMS HArchiver failed and i wanna know where can be the problem.Has any one face this.. can anybody out there help me??