Ditto to Bandenjamin's response, open up the database in designer, go to shared code, then agents, highlight the OOO agent and delete it. Then refresh/replace the design of the mail file, this will recreate the ooo agent and usually fix the issue.
I have Callpilot reporter, Desktop messaging and Call Center Reporting software all installed on the same server. The C drive is getting full because of 3 files in the c:\Program Files\MySQL\MySQL Server 4.1\data directory. There are 10 files called CPREPORTER-bin.00000(1-10) that are over 1GB...
I have a skillset for our Help Desk and have a need to assign private extensions to each phone logged into the skillset and not have the numbers follow the call center flow and ring only on the assigned phone. Can anyone help me with this? Thanks
Sorry for the response time, but this is just one of my current issues, I appreciate all of your help. Being at a healthcare facility I cannot always run the risk of just making software changes to see " What happens if you ENL DCH 35 in LD 96?" I have to make changes off-hours and get them...
This is an PRI route and the calls are directed to a windows 2k3 server with a telephony board. We can make calls out to any number, NCOS of 5 is the highest NCOS we have.
I changed the intercept treatment in ld 15 for the "NBLK" prompt. When I changed the DID entry to OVF I get the "all circuits busy" when I change it to ATN I get the attendent, so that leads me to believe the call is getting blocked in NARS/BARS somewhere. Is that a correct assumption?
Here is what I get when I do a STAT SERV in ld 96
.stat serv
DCH 001 SERV : DSBL
DCH 008 SERV : ENBL
DCH 009 SERV : ENBL
DCH 035 SERV : DSBL
DCH 050 SERV : ENBL
I believe the TIE route is using DCH 35.
I have enabled messaging for that DCH and when I make a test call it does not show anything hitting the DCH, so it's not even hitting the route, correct?
I have not dis msdl x all then enl msdl x to get a fdl, what does that do?
Here is my route for 55 1:
REQ: prt
TYPE: tn
TYPE TNB
TN 35 1
SPWD
DATE
PAGE
DES
DES VOCERA
TN 035 01
TYPE TIE
CDEN SD
CUST 0
TRK PRI
PDCA 1
PCML MU
NCOS 5
RTMB 55 1
B-CHANNEL SIGNALING
TGAR 1
AST NO
IAPG 0
CLS UNR DTN WTA LPR APN THFD HKD
P10 VNL
TKID
DATE 30...
You can check out nortel.com, they have an updated version of CP Manager and Reporter that I believe is backward compatible with older versions of CallPilot
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