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Ken, THANK YOU! That's exactly what I was looking for. Works like a champ.

Hi all, We're on AAM (CM/SM) 6. When a call redirects to voice mail, the caller hears a beep after the third ring in our environment. It takes a full five seconds after that beep for the user's greeting to be played, whether it's the system greeting or a personal greeting. (I know during part...

To update, the fix was pretty simple. I removed "011" as "Number to dial for international calls" from the Equinox dialing rules. I think the "+" pushed the number of digits over 10/NPA, so it was being read as an international call and the 011 was being automatically inserted. I don't need an...

traceSM, @PBXNewbie4Now. Thank you for all the good suggestions everyone.

Using Equinox on either iPhone or Android, any call with a "+" plus sign in front of it fails, such as when a phone contact is selected that is in E.164 format. It looks like 011 is added in the plus's place, like it wants to be an international call. In Equinox, the advanced setting "Apply...

CM/SM 6.3 – When building a new SIP user in System Manager, in a situation where the H.323 endpoint already exists in CM, I’m having a problem. I can’t make the Voice Mail number stay in the CM Endpoint Profile section of Communication Profile when editing or adding a SIP user. I type in our...

So I got a couple B189 H.323 conference/speakerphones, alias’d as 9620’s, and they work and sound great. My question is this: although they are registering to my utility server and call server via DHCP, I can’t see that they are grabbing the 46xxsettings file. They do their B189Hupgrade.txt, but...

Yeah, that's the problem with documention sometimes. I'm looking at a doc from May 2016, so not old, but definitely odd. The third item on the documentation's Pre-installation checklist is "Verify that you have installed the following circuit packs on the switch..." This is why, I hate to say...

Thanks for the input, all. I’m going to try the B189. Reading the installation guide, the requirements below threw me. I’m still very new to CM, so I don’t understand all this 100% yet. I don’t have those circuit packs below (we have a G450 and a G430 gateway). But others have told me I don’t...

Looking for suggestions for Polycom conference phones for our new Avaya CM/SM environment. In the past we’ve used analog Polycom SoundStations, which we loved. But I don’t have an analog card yet on my Avaya gateway. Easy enough to get an analog card and then buy analog Polycom SoundStations...

Thank you, gwebster, that was it. Switch to IEEE - H and reboot the phone. Much appreciated!

Yeah, all the USB's I've tried are FAT32, still no dice.

CM 6.3. The Avaya one-X Deskphone USB Companion Tool works great for Outlook contacts on my H.323 9641GS's, but not for my 9611G's. I plug the configured USB into the 9611G and I get an alert that says: "USB Device Detected - Your USB device is not supported and power limit is exceeded. Please...

Thanks, yyrkroon. I realize I mistitled this question also. Calls are in fact queuing, the caller just hears RNA instead of music or anything. FRRT/SRRT makes sense.

Thanks guys, I see now that I phrased the title of the question completely wrong. Yes, they callers do "queue," they just hear ring-no-answer while they do. My bad. And your explanation of FRRT/SRRT makes sense. Thanks again, all!

Hi all, Below is a test CDN and ACD in my CS1K. If I have to live without my AACC/Symposium for a while - which is rare - I'm finding that we queue to ring-no-answer if all agents are on calls. What am I missing in the CDN and/or ACD that would allow the callers to at least hear music? Music...

Hi all, Below is a test CDN and ACD in my CS1K. If I have to live without my AACC/Symposium for a while - which is rare - I'm finding that we queue to ring-no-answer if all agents are on calls. What am I missing in the CDN and/or ACD that would allow the callers to at least hear music? Music...

Yeah, I've had similar issues, and for us it was when messing with the name format. For example, our CS1K's name format is First, Last. So if we changed "Jane, Ferguson" to simply "Vacant" the phone would then read "Vacant, Ferguson." We've also had Personal Directory issues, BFS label...

Chapter 11 is a financial restructuring, something many successful companies have done. Avaya has been profitable (before debt payments) and making huge investments in R&D the last several years. The only real problem - from the business side - is the debt load they have because of the leveraged...

Yes, we are on release 7.6. Thank you for the info on the patch! No, I was never taught to out and readd names, rather than changing them. When a user leaves, we change a few things: NCOS, HUNT/FDN, and name becomes "Vacant,[DN]" When a new user comes and takes over the phone, we change it to...