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Couldn't I insert the Home location code in front of the 4-digit DN? HLOC = 313 576 DN = 4500

We are going to migrate from our current on-site voicemail system to an enterprise corporate voicemail system. Since there are thousands of mailboxes on the new system our corporate office is requesting that we change all our extension numbers to 10-digits (NPA+NXX+DN) in order to fit into the...

Thanks. As it turns out, I was able to achieve my goal by adding a display key to the phone. 1. Agent presses NRDY 2. Agent enters Activity Code 3. Agent presses the Display key and then the Activity button. 4. The activity code appears on the display!

Thanks. They want the agents to be able to confirm what code they just entered. Some agents are mis-dialing the activity code so they want to be able to have the agents verify what code was just entered.

Does anyone know if it's possible to display the current activity code on the M3905 display after an agent enters it on their telephone?

I turned on the Ext-Ext in the MDR box as well as the ICDA in the class of service. I'm getting a CDR record, however it is not displaying the dialed digitis as I would have hoped.

I am trying to set up a simple CDR report on several internal CDN's pointed to an internal ACD group that I've set up. The Call Center manger would like to see the following information. The ext# of the person who called the CDN (Originating Ext) The digits dialed (CDN that is DFDN to my ACD...

Actually it's not the Remote Office product. I am referring to the Virtual Office feature. Virtual office allows a user to log into a phone and have their persosnal DN/key assignments follow them. The NTP's give a lot of information on the feature if you are using IP sets, but not much info...

Does anyone know how to set up the M3900 Virtual Office for ACD sets? I've been trying for days with no success. When I try to program key 0 as an ACD on my Host set, I get an error which states that this featrue is not supported. The Nortel NTP's suggest that you can use virtual office on...