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Beginner administrator--- Norstar Minuet ACD system attached to Nortel ICS 4.0 System. I have updated our ACD system with a new list of top-down agents, deleted old ones out, currently have 10 agents (we have a capacity of 20 so I'm under that restriction)...tried to update at end of session...

The installers used the (administrative) default passwords that are in your manuel titled, "Getting started with Norstar" on page 7 (A Map for working in programming). It would also be in the original set of paperwork from the installers. In our area they put these in a red folder with all...

YES!!! That worked....Thank you, Thank you, Thank you!!!

I am a beginner in administrative programming. I followed the directions from "Deweyhumbot" which shows me the DN# is the same number we use to access our voicemail system "400". When I use this number it does not allow the user to initialize their mailbox. When I use the users extension number...

Our voicemail system is not recognizing a newly initialized mailbox. Action: I have initiatlized a new voicemail box on our system. The user can access the voicemail system to check for messages and her name also shows up in the company directory. However, when an external nor an internal...

When I do F980 their names are not found in the company directory. We did try to reboot and it did not help. Still could not find names in the company directory. I know it is not an info box as I have already checked that many times. Any other ideas?

Yes, I did check how I entered the names: Last name,First initial. Everything is the same as all other employee mailboxes.

When I press # to use hte directory & Then press# again to cycel through the names the recorded name DOES Appear but someone calling into the system would not know to do that to chose them..... bwtc---I do not understnad your question about the enough disk space when I go to F915 it asks for a...

Once I log and then press 9 it shows NVM 4.0.04C and gives me the choice of Ok...I am wondering if I have reached the system's limit but I don't know how to find out for sure. Help!!

Could there be a limit on the amount of recorded voicemails in the company directory as I know we have a limited number of extensions we can use on our system.

Yes..the mailbox has been intialized.

Thank you for all those attempting to help me. Yes I had to type in the employee's name when setting up their mailbox and yes their name displays on their phones when accessing their voicemail box. The other question asked me was whether when calling into the company we press the # sign for...

They recorded their names during the voicemail box initialization. I had them check it and all were already recorded but still are not found in the company directory.

I am a novice onsite administrator for our Norstar Voicemail System 4.0. I have added and deleted mailboxes previously and had no problems. However I have recently added 4 new employees and none of their recorded names are showing up in the company directory. (2 of them are on previously used...

My administrator's DEFAULT password is not working. I have done the following: (Task-to get into the system to add/delete mailboxes) 1. Feature code 981 2. System asks me to provide "log" 3. I enter the log numbers that I use on a normal basis. (it worked recently) 4. I hit "ok" 5. Display...

Hawks--thanks for replying. We have Norstar Voicemail 4.0 and Norstar Minuet ACD.

I'm a novice Norstar onsite administrator: HELP!! How do I change a regular vm extension (physical phone extension) to a guest mailbox extension? My manuel indicates how to set up a vm box and a guest mailbox separately however I wish to use the same extension # for the guest mailbox and can...

A user's mailbox has been deleted but I can't get the user name removed from the company directory. Suggestions?

In changing a personal mailbox from one user to another do I need to delete that mailbox and start over and add a new mailbox for the new user or is there another way to change that mailbox from one user to another when moving employees around in the office. (We don't want to physically move...