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Chg physical extension to a guest vm box

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btjjb

Technical User
Jul 19, 2005
19
US
I'm a novice Norstar onsite administrator: HELP!!

How do I change a regular vm extension (physical phone extension) to a guest mailbox extension? My manuel indicates how to set up a vm box and a guest mailbox separately however I wish to use the same extension # for the guest mailbox and can find no directions for doing this in the manual. Example we have an employee who used to work in the office under ext. 760. This person is now in a home office and needs a guest vm box rather than a physical phone in the office. We need to keep the same extension if at all possible. Is there a way to do this?
 
I would out the phone and just build the ext as an ACD. Then NCFW that to the main voice mail ext.
 
Sorry i was in the wrong forum. What voice mail do you have on this system?
 
Hawks--thanks for replying. We have Norstar Voicemail 4.0 and Norstar Minuet ACD.
 
Delete the mbox then rebuild it, when it asks for ext number press *, then continue on to cos and name etc.
 
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