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We are having difficulty wiht the call center reporting coming into a PC. Are there any experts out there wiht some good tech tips. We have a MICS 7.1 with Call Pilot 150 with advanced call center and call center reporting key codes. Everything is working but cant get the reports to come in...

Is it possible to call forward an analog station to an external number? I have tried flash, *4 and then the number but it is not taking. Is there some other way of forwarding an analog station

We installed this system 18 months ago and have been pulling reports every week. Recently we notice we can not pull reports before May 12, 2007. Is there a time period that does not allow reports to be pulled anymore? Any suggestions on whrere those reports may have went?

IS THAT IN THE MAIN MENU OR IN GENERAL OPTIONS?

WE HAVE A MERIDIAN MAIL RLS 13 ON A OPTION 11C RLS 25.XX PBX. WHEN WE PROGRAM THE CLS OF SERVICE WITH A 30 DAY OR 60 DAY VOICE MAIL EXPIRATION IT DELETES ALL MAIL AFTER 7 DAYS. IS THIS A PROGRAMMING PROBLEM OR A BAD SOFTWARE PROBLEM.

We have a Succession 4.0 with two PRI T-1, our carrier has now instituted a dialing plan that allows us to dial a * plus a code to dial to our other sites. The problem is we are not able to connect from our main site with the Succession, is there a dialing parameter that needs to be programmed...

WHAT IS THE SYSTEM ID NAME TO ENTER THE BACK UP COMMAND. THE SYSTEM ID FOR ADMIN IS system, what is the id for the back up procedure?

Thanks for the response Jamie2, I found the problem. It was an old route that the calls were defaulting to and the trunks were disconnected by telco last week. Once I removed these trunks from the RLB the call are now going thru.

I am trying to set up a group of users that will dial out 9 but access thier own trunks, seperate from the main users in the office. I got it to do that but when trying to dial spn 611 and 411 it goes no where. I have established the RLI and trunk routes that correspond to that group but I am...

Is the BCM 400 Active Directory Integrated? If it is not, can the authentication mechanism be connected to Active Directory through LDAP, etc.? Will the BCM integrate with Microsoft Exchange? We have two separate, fully segmented (physically, not virtually) networks. Both have their own Active...

Is the BCM 400 Rls 4 compatible with HTTPS on the browser? I have a customer who runs his network on a HTTPS platform and wants a VOIP system that will be compatible with HTTPS.

Where are the diods on the processor and what is meant by (look for the green leaking dioads around the processor..)

It does lose acces to voice mail management but the voice mail still works to leave messages but not desk top messaging.

We have a BCM 400 with 3.7 software. The system is running well except the manager becomes unaccessable at times. After a reboot we can access the manager and call pilot but a few days later it will lock up again. We noticed DNS was enabled and immediately disabled that parameter and thought...

Thanks Hawks, that worked perfectly.

Is there a step by step way of setting up a disa line for a CICS rls. 7.0 We have 5 lines and we want one of the lines to be a DISA line so we can call in and make out going calls from our system.

What is the IP capacity of a BCM 400 Rls 4.0? What is the Digital Phone Capacity of Rls 4.0?

We have installed a few of the CICS units and activated the IRAD in the system but when the customers tries to transfer us to the IRAD it fails. We have set these up previously and they always work but lately they are not connecting. We are using NRU rls 11 and it tries to connect but fails at...

Is the SMDR 5 compatible with MICS rls 7.0?

We have a Symposiun Express rls 4.0. We have a supervisor who manages a cue with 8 agents. She can observe each agent and listen to thier conversations. Is it possible to create another supervisor to observe and listen to the same 8 agents?