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what kind of functionality are you looking for? the basic ACD on the switch software will allow basic call centre working, Eg: an agent to log in/out of a specific queue & able to change their status ready/not ready. As for parking calls to listen to MOH after X number of rings im not so sure, I...

Thanks, cant believe I cant remember this sort of thing. it used to be my bread & butter :-( Remember if it doesn't work hit it harder Scott UK

yes it is basic acd Remember if it doesn't work hit it harder Scott UK

Sorry to trouble you all, its been sooo long that I've done a branch office I've starting to forget stuff I should know. In the wisdom of some an option 81c was uninstalled however a remote site had a BO installed & now hasn't registered to its host system for the past 35 days. the question...

didn't the old CD/DVD used to only like either + or - disks?? Remember if it doesn't work hit it harder Scott UK

SRPT4622 Security Device on Core Side 0 is missing Check and reseat security device Can you log in to the switch??? I don't think you can. you will have to power off the switch & check the dongle is located correctly Remember if it doesn't work hit it harder Scott UK

shame, another one bites the dust Remember if it doesn't work hit it harder Scott UK

I don't know this product but would imagine that verifying the keycode against some sort of security device would be part of the boot up process, if its dropped the license & rebooted I cant think of anything/ anyone other than Avaya being able to help unless you have a full system backup...

I would probably factory default the affected MGC's to the gold image & re-install them, adding all the IP info & add them back to the system(outside of the sec domain), then force it all back in to the sec domain Remember if it doesn't work hit it harder Scott UK

HI Nortavaya Under telephones select "search" , search for a valid DN. in the search results next to the button "VALIDATE" is a drop down "More Actions" in there is "Retrieve" once selected a new box will appear select "RETRIEVE ALL" give it a task name & submit. Job Done Remember if it...

You cant back up the software. You will need to download load a copy of it & your dep/patch list. I have a copy somewhere I'll have a look for you & let you know (somebody else may have one closer to hand) Remember if it doesn't work hit it harder Scott UK

as standard CRC is on for cisco, where as its off as a newly built circuit on the meridian. after changing it remember to down the card fully & re-start. Remember if it doesn't work hit it harder Scott UK

are your DSP enabled? are they in the SEC domain (Rls dependant) what version & type is your switch? Remember if it doesn't work hit it harder Scott UK

DOH, school boy error Remember if it doesn't work hit it harder Scott UK

MGC's came in at RLS 5.0, & I thought you need to have a PTY/TTY configured against the specific MGC loop. You could always use a cross over cable plugged in to the one of the CT/ Tlan ports, give yourself a free address in the TLAN subnet & use putty. Just a thought Remember if it doesn't...

cant you use the 3 port cable connected to access through the MGC?? or am I just making that up??? Remember if it doesn't work hit it harder Scott UK

what type of cabinets do you have?? Remember if it doesn't work hit it harder Scott UK

think somebody must have a tn/dn excel file out there for this Remember if it doesn't work hit it harder Scott UK

it won't be in the general NTP's, RLCs were rare as rocking horse droppings. The error codes would be in the RLC NTP's Remember if it doesn't work hit it harder Scott UK

Your right Trason, but how many times do you think people hit enter after the error message & skip the prompt they wanted & then swear at the screen. Makes me laugh every time, unless its me (Doh) Remember if it doesn't work hit it harder Scott UK