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Thanks guys for all your input, much appreciated. Tried deleting all the printers I could. (Some policy prevented me from removing all of them.) But we did blow away his default printer and then reinstalled it – No improvement. (Gave me an idea though. I’ll get back to that.) He’s not...

Bit of an odd one here... What happens is, he navigates to his network drive and double clicks on a Excel file. Excel opens up on his second monitor and the spreadsheet loads up. All looks good but as soon as he moves his mouse over the open Excel window, Excel closes... No error message, it...

Thanks Guys, much appreciated. You’ll have to excuse my ignorance Biv343 but I have never heard of the “craft menu”... Did a Google search and I suspected it was the same thing as implementing Clear or Reset or reset command. Cheers Bas1234 for clarifying that point. Next time I’m passing I...

Hi Guys Bit of a weird one here... Hope I can explain this... Got two users both with 1608 ip phones hanging off an IP500v2. John is on extension 705 and Jane is on extension 715. These two users swapped offices and they took their phones with them. (Didn’t want to share germs) Anyway, they...

Thanks guys for all the advice. Have been wading deeper and deeper into the dark realms of telephone fraud. There is soooo much to read it’s rather daunting. I guess I’ll get my head around it eventually. Setting up a system to work for the customer is one thing. Figuring out how to hack in to...

Hey Guys We haven’t experienced any toll fraud “yet” but a customer recently asked “Is our phone system secure?” A very good question I thought but one I’m not really qualified to answer. Most of our customers have IP500’s with embedded Voicemail. A couple with Voicemail Pro. After much...

Hey Guys Thanks for all your help. You've knocked the nail on the head with that "Small Site Licence Upgrade"... Our supplier is hopefully organising the correct licence upgrade as we speak. Beers on me :) All the best Mike

Hey Tom and Sisbut Yeah, it sounds like a licence issue/bug to me. Have attached the System Status, Resource, Licence screen shot... Hopefully it will come out. Looks like only one licence in use....? Makes sense since there is only one phone connected. Cheers Mike...

Hey Jamie Thanks for the reply. Had no idea what a CCR Agent was but eventually found it under the Supervisor Settings. Alas nooooo, the box is not ticked for all users. I'm going to delete all H232 extensions and start again. I've got a hunch once we get past 24 extensions it's going to...

Hey tlpeter Thanks for your reply. Nope, all the extensions are configured the same and "Reserve Avaya IP endpoint licence" is not ticked. We just have the default H232 extension settings for all extensions... The only boxes ticked are "Out of Band DTFM" and "Allow Direct Media Path" Thanks...

Hey Guys We have a IP500 v6.0 connected via the LAN1 port (192.168.10.1) to a HP Pocurve Switch - Tagged port – VLAN10. (Switch ip = 192.168.10.254) DHCP is provided via a Small Business Server 2k3 virtual box. ( 10.0.0.1). Internet Information Server and Voicemail Pro v6.0 are all running on...

Thanks guys - worked a treat. Brilliant...!!! As an extra for anyone else tackling this one. - The new mailbox will need "Send on Behalf" permissions added to it from within Exchange administration. Plus the E-mail client will also need - Open additional mailboxes added in exchange...

Hi Guys OK - what's the trick...? We have a server with exchange 5.5 and two mail domain names. We can set up users to receive E-mail from either domain name. That works fine. Now the user wants to send E-mail from either domain... Currently they can only send with the return address being the...