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That won't be nice. We'll see what they say regardless. - need a firm answer before purchasing a handful of new phones!

Indeed they do fall in that range. I didn't realize that it was a range between the 2 serials in TB91 - thought that they only included those starting with those digits - i.e. 07N543. It seems our client's phones fall right in the middle - late 2007 models I suspect. Many thanks for...

Thanks for the clarification. Each of the phones has their own port. They simply don't upgrade. They cycle around and around saying Waiting for Firmware download. They don't work in a port that has worked for another phone's successful upgrade, even after a reboot. They just don't do anything...

I'm sorry, I don't follow? Thanks for the timely response BTW!

Thank you - we did that initially and it upgraded as expected. Other 5410 phones are working on this module too. Any other ideas?

We have recently had an issue at 2 client sites in which - after a successful upgrade of system and modules from (A)Early 3.2.x and (B) 4.2.11 to 7.0.23 - a subselection of the client's 5410s have not upgraded, but rather say "Waiting for firmware download." All of the tricks - trying to rename...

Sounds like your bin file directory is pointed to the wrong folder. Is it set to the manager folder? File > Preferences, etc...

Is there any chance that some unused line is in the same outgoing line group?

Is it possible to transfer to an external number from a touch-tone in an Auto Attendant? I can't seem to find out how (short of call forwarding an extension and transfering to that from the Auto Attendant touch-tone). Is this basic feature missing, or am I missing something?! Thanks in advance.

I've seen this after the DST patch was loaded in Windows XP. Customer had a couple of computers that were'nt touched by the patch and they worked fine. Maybe try it on a couple of PCs to see if the problem is with that particular machine.

CCC Reporter - how to NOT show specific extensions? All extension with any data seem to appear in Agent Detail. Is there any way to stop this from happening? I'd like to select certain people to not appear in the reports. Any settings in Manager that would exclude these users?

In CC Reporting (not CCView) all extensions and lines show up for reports such as agent detail. Is there a way of limiting this data to only certain users (i.e. just the call centre agents)? Any help would be appreciated!