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Figured out a fix myself. Copy the vshadow files to a temp dir on the pc, then use the START command along with the temp path specified fixes the problem.

Greetings, I'm not sure if this is the appropriate forum to pose this problem so if it isn't please point me elsewhere. I'm writing a script for our facility that will allow the user to backup parts of their HDD to the server. I want to utilize VShadow.exe in order to get around locked .PST...

Greetings, I'm not sure if this is the appropriate forum to pose this problem so if it isn't please point me elsewhere. I'm writing a script for our facility that will allow the user to backup parts of their HDD to the server. I want to utilize VShadow.exe in order to get around locked .PST...

OK, I start over again when I have some additional time. Thanks for checklist.

Last Friday evening I did as described above. Unfortunately, nothing changed. Symposium still grabs 17 and not 16. Even though I waited for Symposium to come up completely before I powered up CP. The access ports still won't acquire. The only thing I wasn't too sure about was during the...

*UPDATE* I changed the MAS Link Handler #2 to Automatic and restarted the VSM service. Went into Symposium and tried to acquire the Voice Ports.....Acquire Failed However, there was something different this time. Prior to doing this, I went into the PBX and manually deacquired the TN's. If...

[sandyml] "...can you go into the Services panel of the Symposium, and see that MAS Link Handler #2 is started?" I checked and it appears that this service is marked as "Disabled". Before I go ahead and enable this service, will there be any side effects doing so? Is this service required to...

I think it has finally sunk in what you are talking about Milesprower. In my mind I was thinking that somewhere in the PBX, ELAN 16 and 17 were statically set to the specific IP. It wasn't until I did some digging with a LD22 and printed the configs for CFN. The configs show the ELAN's but...

[Milesprower] "Take everything down, reboot switch, bring up SCCS, bring up Call Pilot." Yup, that's what we'll plan to try. We'll also attempt to get our ELAN assignment straighten out as well .STAT ELAN SERVER TASK: ENABLED ELAN #: 16 DES: SYMPOSIUM APPL_IP_ID: 10 .0 .0 .4 LYR7...

[sandyml] "Is SECU set to YES on botht the CallPilot and SCCS elans?" It appears so VAS VSID 16 DLOP ELAN 16 SECU YES INTL 0001 MCNT 9999 VSID 17 DLOP ELAN 17 SECU YES INTL 0001 MCNT 9999

[Wane47] "iapg is usually set to 1" I checked ours and another site and they are all set to 0. According to a doc I found, the default is 0 --> http://callpath.genesyslab.com/cics/zzntm1in.htm [Milesprower] "Although I have been told many times it should make no difference, we always set up...

Double checked and ELAN 17 is Symposium. Had me worried at first because it appears that the DES for 16 (CP) and 17 are switched around. Had to go into the Symposium server network config to double check. Tried the manual deacquire and that seemed to work fine. I did a PRT of the TN and it...

Interesting! I looked at a regular agent's phone ASID and it was set to 17 as well. Not familiar on where to find out what system ASID 17 is. Also not familiar with how to manually deacquire a TN. Always done it from within Symposium. Please advise. Thanks!

[Milesprower] "I did not see that you rebooted SCCS as well as Call Pilot." Yup, did that as mentioned in the original post: [phlegmer] "I've since rebooted both CP and SCCS in the proper order with no change." [Milesprower] "Do some searches in this forum, there are several posts on things to...

Checked the SCCS Config Utility and the Voice Connection tab is configured to point to the correct CP ELAN address along with port 10008. Forgot to also share the PRT of the ACDN in case something obvious I missed there: TYPE ACD CUST 0 ACDN 4001 MWC NO DSAC NO MAXP 12 SDNB NO BSCW NO...

Thanks for the quick reply. I didn't do anything with the C/E LAN settings since this is an already working system for many years now. Is port 10008 something specific for Voice Ports to function? Give IVR feature has and still is working today so I assumed all the IP settings would stay...

Systems: SCCS 5, Callpilot 3, PBX 61C We have only been using GIVE IVR in the past and would like to setup Access Ports so we can use the featureful OPEN VOICE SESSION in our scripts. I've been using the "Symposium, M1/Succession 1000, and Voice Processing Guide (297-2183-909)" to assist in...

They are making arrangements to acquire the patch. Hopefully that will fix their problem. Thanks a lot for the tip!

I relayed your suggestion and I guess they are already past that part. :(

I'm posting this on behave of a fellow co-worker at another site who asked if I would post this question. I don't have the version of OTM that he has so I'm unable to verify this. "Cannot find the rngi/buzz feature in Optivity Telephony Manager 3.1 when programming 3905 telsets. Is anyone...