Systems: SCCS 5, Callpilot 3, PBX 61C
We have only been using GIVE IVR in the past and would like to setup Access Ports so we can use the featureful OPEN VOICE SESSION in our scripts. I've been using the "Symposium, M1/Succession 1000, and Voice Processing Guide (297-2183-909)" to assist in getting this to work. Here is what I've done:
- Callpilot
- Converted 5 standard voice channels into ACCESS Channels using the configuration wizard
- Assigned Class ID's for each (1-5)
- Created SDN on CP (4001)
- Rebooted CP
- PBX
- Created a new ACD (4001) per the instructions for the ACCESS Channels
- Modified the already created TN's that were standard voice ports for ACCESS Channels (per the instructions [p86])
- SCCS
- Created and acquired new IVR ACCESS Channel ACD (4001)
- Created new Phonesets as Voice Ports
- Modified properties of Voice Ports in the Voice Ports section in SCCS to add the Voice Port Channel info (1-5)
It's these ports that will not acquire. (Acquire Failed)
I've since rebooted both CP and SCCS in the proper order with no change.
Is there any sort of system log to maybe shed some light as to why the acquire is failing?
Here is the PRT of one of the TN's:
DES CPILOT
TN 020 0 08 00
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
CLS TLD FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD MMA CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXA FTTC DNDY DNO3 MCBN
CPND_LANG ENG
HUNT
PLEV 02
SPID NONE
AST 00 01
IAPG 0
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 17
SFNB 1 2 3 4 5 6 11 12 13 18 22 24
SFRB
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
DTMK
KEY 00 ACD 4001 0 6251
AGN
01 SCN 6275 1 MARP
CPND
NAME CALLPILOT PORT 1
XPLN 16
DISPLAY_FMT FIRST,LAST
02 MSB
03 NRD
04 TRN
05 AO3
06
07
DATE 2 OCT 2009
Many thanks in advance if any assistance!!
We have only been using GIVE IVR in the past and would like to setup Access Ports so we can use the featureful OPEN VOICE SESSION in our scripts. I've been using the "Symposium, M1/Succession 1000, and Voice Processing Guide (297-2183-909)" to assist in getting this to work. Here is what I've done:
- Callpilot
- Converted 5 standard voice channels into ACCESS Channels using the configuration wizard
- Assigned Class ID's for each (1-5)
- Created SDN on CP (4001)
- Rebooted CP
- PBX
- Created a new ACD (4001) per the instructions for the ACCESS Channels
- Modified the already created TN's that were standard voice ports for ACCESS Channels (per the instructions [p86])
- SCCS
- Created and acquired new IVR ACCESS Channel ACD (4001)
- Created new Phonesets as Voice Ports
- Modified properties of Voice Ports in the Voice Ports section in SCCS to add the Voice Port Channel info (1-5)
It's these ports that will not acquire. (Acquire Failed)
I've since rebooted both CP and SCCS in the proper order with no change.
Is there any sort of system log to maybe shed some light as to why the acquire is failing?
Here is the PRT of one of the TN's:
DES CPILOT
TN 020 0 08 00
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
CLS TLD FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD MMA CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXA FTTC DNDY DNO3 MCBN
CPND_LANG ENG
HUNT
PLEV 02
SPID NONE
AST 00 01
IAPG 0
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 17
SFNB 1 2 3 4 5 6 11 12 13 18 22 24
SFRB
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
DTMK
KEY 00 ACD 4001 0 6251
AGN
01 SCN 6275 1 MARP
CPND
NAME CALLPILOT PORT 1
XPLN 16
DISPLAY_FMT FIRST,LAST
02 MSB
03 NRD
04 TRN
05 AO3
06
07
DATE 2 OCT 2009
Many thanks in advance if any assistance!!