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That took care of it. Thanks!

Thanks! I'll try that tomorrow morning

Hello out there. I have a customer running a Nortel cics and a call pilot 100. Everything's going good except.... If someone hangs up in the middle of the AA greeting this one certain extension will ring and when you pick it up you get the tone signifying someone hung up. Any ideas on what I...

Ok, a week ago when this first started I tried hooking it up through co port, I could not get it to function properly so I started grasping at straws hence the hookup through analog station was born. I hooked it back up through co port called Viking and told them to walk me through step by...

Thanks, I'll post back after trying that

It runs into an analong station port and then that port is set as an IVR port, I then have a user set up on that ports extension which forwards to a huntgroup. I have voicemail off on both the user and the huntgroup and the no answer time is 15 seconds on user 10 on hunt group

I see agin in this thread thread940-1701139 it points to checking the viking programming but if it time out when hooked to a regular anologue phone and not tied into the phone system id say that makes it in my phone system programming

I hooked a regular anologue phone up to the "Phones" line on the viking c-250 and that phone only rings 4 times then the call is terminated. I plug it back into my phone system and it rings the hunt group non stop. That tells me it has to be my phone sysytem settings. I have all the no answer...

Thanks, Viking told me that having it ran in through an anolgue port any ring time programming through the c-250 would not affect the ring time once the phone system grabs it (which makes since). I have not tried changing the ring time in the e10 but, I will. I figured having the time set on the...

I have an Viking E 10 a wired to Viking C-250 which runs into an analogue port on my ip office unit. I have that set to an IVR port which rings a user which is forwarded to ring a hunt group .......... everything works great, except if no one answers it, it never stops ringing once triggered...

Never mind, didn't have the port in polycom

Ok, I've got it to register now (Thanks amriddle) now I can make internal calls fine (inbound and outbound) but it will not dial external numbers? Any ideas, I have no experience with polycom phones. Below is a monitor from trying to make a call, I never even see where it tries to dial the...

Thanks for the quick response, I'll change that and hopefully be done! .... for now

Ok, I've frequented this forum for help and have found a lot of good advice here. This is my first time posting though. I am running 8.1 version 67 and have purchased and installed my 3rd party license. Never used a non Avaya phone with ip office and its whipping me, My system status tells me...