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The label on the back that has the part number has a 6 digit alphanumeric serial number. I'm trying to find the 12 digit serial number for keycode registration.

Hello all, I have a new customer that had a bad CallPilot 150. It was sent in for repair. It could not be repaired, so a new (refurb) CP150 box and 3.1 software were sent back. Since it is a new box (and new serial number), I don't believe I can do a restore to the box from a backup of the...

Yes, that's all the programming that changes. Glad to hear it's a known problem! Nortel should be able to get me the upgrade since the customer is in a maintenance agreement. I guess this is what happens when I'm off installing the BCM for a few years - I get out of the loop! Thanks!!

I have a customer with a MICS 4.1, PRI & T-1. The PRI uses route 001 to go out PRI-A for local calls. The T-1 uses route 002 to go out Pool A for long distance. After a power failure (yes, I've been trying to get them to buy a UPS), it defaults the PRI to using route 002. ALL calls start...

OK - the other tech I'm working with on this just found out the solution from our internal tech support. Evidently, somebody had changed the settings within each DN's capabilities. They had changed "Autohold" from Yes to No. As soon as we changed it back to Yes, it worked fine. Don't know if...

There are two intercoms assigned to each phone, just like 95% of our other installations. And within our Resources in the Unified Manager, I had the voicemail capabilities originally set to the default settings of a minimum of 2 and a maximimum of 6. I changed that value to a minimum of 2 and...

Hello all, I've been asked to assist another of our techs on a BCM installation problem. I've installed them from the time the Enterprise Edge came out 'til about 6 months ago. I don't know if there is a fix for this that I don't know since I've been out of the loop. Seems that if I try to...

Ed, The way I've always connected to the NAM has been with a DB-9 to DB-9 null modem cable. I connect my PC's com port to the NAM's com port B. You will need to create ("install") a new modem with the driver file "NVMPPP2.INF" from Nortel as the driver/disk to install the modem. Make sure...