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Hi, We run the network on a student residence. We are using 8600 for routing and Baystack 470 at the access layer. Each student room has a network jack that goes back to a port on the 470 stacks in the IT closets. We run DHCP on these networks. Here is where we are having a problem. Students...

Hi, Maybe someone has some idea. We have several outdoor emergency sets in booths in our parking lots. These sets are HOT_D to our security office DN. Now every spring when things get mild security start getting phantom calls from one or more of the outdoor sets. We suspect that it maybe just...

Well here it is. After bringing in a meter and testing it was determined that the DTMF tones where indeed too low. It was corrected and now everything is working. I would like to thank everyone here. You are a wealth of resources. Cheers

The butt set seems to work everytime, I haven't had a miss yet.

Yes there is a 1 between the 9 and the 800. But it's not just the elevator phones anymore. This problem is now compounding to affect Fax machines, security alarm lines, polycoms, etc... Everyday there seems to be some device we discover is not working correctly. It is strictly a dialling out...

Yes, we have tried reprogramming the dial string on the elevator phone. Even tried adding a pause between the 9 and the 800 number in case it was a dialing speed issue.

Yes, I guess it is. But why won't so many of our analogue devices not work with this new artificial tone, when my butt set will? I need a resolution and I can't get a straight answer from Avaya/Nortel or Bell or anyone it would seem for that matter.

Thanks, but I don't think it applies here as we are fully IP, the digitone receivers are build right into the MGC card and they are all stat idle

How does one troubleshoot a bad Digitone Reciever?

I spoke to a service tech this morning who was trying to help me troubleshoot one of our analogue issues, and he said: "It doesn't seem like this is a true analogue signal". When I asked him for more details he just said, that something seemed weird with the way his equipment was responding or...

The elevator phones do break the dial tone, but the system doesn't seem to capture all the touch tones. I have no issue with using the hot_d for the elevator phones. It's just not the way it was originally configured. In my mind even though it may not have been common or even best practise it...

The phones, had to dial 9 before and that has not changed. The phone can not be left off hook as it does not have a handset. Just a button, mic and speaker. We didn't just switch to CS1000 we upgraded from 4.5 to 6.0.

Hi, We just upgraded to release 6.0 of the Avaya/Nortel CS1000 and ever since it will not recognise the tones coming from the elevator telephones. We have over a dozen elevators all with various makes and models of elevator phone (most made by Janus). The telephones are themselves programmed...

Ah ha .. you are correct Sir. It would seem that we haven't. But you know I don't really need to synchronize as much as pole. What I want to do is pole the CP LDAP so that I can populate an LDAP server so that people would do not have Unified Messaging can still retrieve the CP address book. Is...

Hi, We just upgraded to the new CallPilot, release 05.00.41 and I was asked to synchronize the CallPilot LDAP with the IT department LDAP server. So after doing a little research I found I could do this using the Directory Synchronization Agent. The instruction start with: from CallPilot...

Hello, Is there a way to restrict incoming calls to a set? We have information desk with i2002. I would like it so that only certain internal DN's be allowed to call that particular set. Is there a way to program the set to only accept calls from specific DNs? Thanks, XaxX

RE: thread798-999180 I have a customer that when they gets a call on their M2616CT and they pick up the handset the call automatically goes to hands free. When they try to pick up the call from the handset, it says "base busy". I haven't seen this happen before. Is there something in...

Hello, We are running CallPilot Desktop messaging and we are experiencing lag and stutter when playing voicemail over the PC speakers. Yet, still with the player, when selecting the option to play the message over the phone there is no lag. I suspected that it is due to QoS tags on the...

Hi, Just wondering if anyone knows if there's a way to force the LEDs at the top of the 1140 sets to flash in some sort of pattern. Our Help Desk techs use the blue tooth head sets with the 1140s and often customers and other techs do not know when they are on the phone. They placed a request...

Thanks a bunch andy88 ... I love it, works like a charm :-)