Hi,
We just upgraded to release 6.0 of the Avaya/Nortel CS1000 and ever since it will not recognise the tones coming from the elevator telephones. We have over a dozen elevators all with various makes and models of elevator phone (most made by Janus). The telephones are themselves programmed to auto dial an 800 (to a call center) when the phone goes off hook. Now we get a fast busy. The elevator phone is able to receive incoming calls. When the elevator phones go off hook I can hear the dial tone, and I can hear the touch tones being made by the set.
If I remove the elevator phone and connect my butt set or any old analogue phone for that matter I can make calls no problem. Even if I punch down the elevator phone right to the TN it won't work. Yet if I bring that elevator phone home and hook it up to my land line at home it works fine.
It's like the new system doesn't recognise the tones coming from the elevator set. For now we have deprogrammed the phone sets of their auto dial function and set up the line with a HOT_D to auto dial from the system when the set goes off hook. What bothers me is that it’s just a fix and not a solution. We can't be the only ones that are having or have had this problem. Everything was working fine before the upgrade. TSA had even been in the week before to test all the elevator phones, all where fine then.
Anyone have any insight?
Thanks
We just upgraded to release 6.0 of the Avaya/Nortel CS1000 and ever since it will not recognise the tones coming from the elevator telephones. We have over a dozen elevators all with various makes and models of elevator phone (most made by Janus). The telephones are themselves programmed to auto dial an 800 (to a call center) when the phone goes off hook. Now we get a fast busy. The elevator phone is able to receive incoming calls. When the elevator phones go off hook I can hear the dial tone, and I can hear the touch tones being made by the set.
If I remove the elevator phone and connect my butt set or any old analogue phone for that matter I can make calls no problem. Even if I punch down the elevator phone right to the TN it won't work. Yet if I bring that elevator phone home and hook it up to my land line at home it works fine.
It's like the new system doesn't recognise the tones coming from the elevator set. For now we have deprogrammed the phone sets of their auto dial function and set up the line with a HOT_D to auto dial from the system when the set goes off hook. What bothers me is that it’s just a fix and not a solution. We can't be the only ones that are having or have had this problem. Everything was working fine before the upgrade. TSA had even been in the week before to test all the elevator phones, all where fine then.
Anyone have any insight?
Thanks
It's fake!
