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Voicemail to email using Voicemail Pro is not set in Manager (even with the UCM), it is set in the Voicemail Pro client. Open the client, log into Voicemail Pro and go to Administration>Preferences>General and fill in the Email tab with the SMTP info.

If that doesn't work, try this: http://www.ipofficehelp.com/HOWTO_hMailServer.aspx I have used it many times and it is really quick, easy, and has worked every time (never tried it on Partner mode, but I don't see why it wouldn't work).

What kind of VPN firewall are you using? Might have a timeout that re-establishes the VPN tunnel at predetermined intervals (forcing the phone to recreate the connection), and that might be something you can change.

Thanks!

Do you have the hunt group's ring mode set to "Collective Call Waiting"?

Does anyone know if any ports need to be opened up to manage the callflows on a UCM over a WAN? I know that port 7070 needs to be open to manage the actual server, but wasn't sure if anything needed to be done to use VMPro client. I have a customer with multiple sites (UCM at each site) and...

That will be my policy too, moving forward [wink]

Problem solved. Customer gave me an IP address for the IP Office that was assigned to another device. [evil] Thanks anyway for your help.

Thanks, I tried that already. I do not believe it is a DHCP issue. The phone boots up with a valid IP address, the correct call server address, and the correct HTTP server address. It also gets the correct gateway, subnet, etc. It has already downloaded firmware and gone through the upgrade...

I am working on an installation with 9608 phones. The IP Office is on release 8.1(52). I am using my laptop as the HTTP server for now (it is a UCM, so no voicemail server). The customer's DHCP server has been loaded with Option 242 MCIPADD=<IP OFFICE IP>,MCPORT=1719,HTTPSRVR=<MY LAPTOP IP>...

It worked! Thanks. Star for you, to add to your collection.

I recently upgraded a customer to 8.1(52) and installed a UC Module. I was able to upgrade the UC Module to the latest release, and can navigate/log into it via the web portal using Administrator/Administrator. However, when I try to log into the VM Pro client to make changes using...

Have a customer using IP Office release 6.0.8. Right now, they are set up with a short code to allow the individual DID to display for outbound calls (1Nsi######e) where the #'s represent their NPA-NXX. This is working for most of the extensions. However, for some newly created extensions...

When changing extensions from digital phones to IP phones, one of our customer is using the following process: 1) Change base extension of digital port to a "dummy" xtn # 2) Log out of the phone by dialing *36 3) Creating a new H.323 extension and giving it the old xtn # For some users, this...