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??? .... serious!!..... we were told by the installer to just enter the IP address username and password... so I assumed this would work . I came on here to get a quick fix as the installer was taking a while to get back to us. I agree with reading the documentation (although the avaya website...

Excellent thanks for your help - Issue resolved. I didnt realize you had to enter http:// in front of the IP Office IP address. The error message completely through me.

Thanks guys for your help -- issue resolved http to be entered in front of IP address on softphone Login Server: (I would have thought IP address would be enough. Error message was very unclear by asking for License, this is what confussed me. Thanks anyway I wasnt asking for much

Thanks

Fair enough

Haha. ... Really ... A forum for not asking questions great !!

That's the problem I have already assigned the license to the user (power user) , I know it's not enough to just install the license

Thanks Tlpeter, Appreciate your response, I did assign a license so it should work Under user -- Profile -- I have selected Power user (I have 4 Power user licenses available) Below profile I have ticked Enable Softphone. Still receviing that msg ?

it is easy !!!whats confusing is the Avaya website!!! All I wanted to know is why I'm receiving the "enter key" popup when running the Softphone on a client PC? Pretty straight forward question. If you dont know just say so?

Thanks amriddle01, We spoke with the integrator but they are very slow to respond. I do know what the licenses are for but just needed some clarification as stuff just didnt work as expected. System was setup by integrator, we then purchased a few Power user licenses which to my understanding...

Thanks Intrigrant, very helpful! Intergrator has been a little slow to respond thats why I posted my question here. Some of the licensing is a little strange with Avaya and not easy to find what you need!! What I'm trying to do should be pretty easy - Just want to test the softphone that is...

I found the IP Office video softphone - but when I enter login details I am prompted for a License key??

ok now I got a little further by entering a password from the user tab. But now I receive a popup asking for a license???? see image belowhttp://www.mediafire.com/i/?8sm103a66s5jw5j

I'm guessing the username is not the extension ? or I'm missing a component

I installed that but its the video softphone, so does this also work for normal calling. I tried to login but had no luck - Do I need anything else installed on a server? Login Server: IP Office IP address Username: Extension Password: Password set for hot desking

Im in the same boat - where can I download the avaya softphone??

Hi all, We purchased an IP Office with a number of teleworker and power user licenses, wondering if this entitles us to a softphone? I understand we can setup One X Portal - but not exactly sure what this will give us or were to download from? I installed Phone manager on a users desktop...

Sorry but did you mention that reception will be able to update the absent message from her conosole? This is really important for us? Also I noticed that in order for reception to see the user absent message she needs to search for the user extension to view all information. Is it possible to...

Thanks guys Two other questions - Is it possible for reception to change the absent message from her console? Also how do we setup the absent message? I followed instructions here but nothing works (we are using 9650's) http://www.carrollcommunications.com/shortcodes/secondarytone.html

thanks Tlpeter I'm pretty new to avaya can you explain a little more? How would I accomplish this and what exactly are absent codes?