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I have a system that runs a call center. Everyone works from an Internet Explorer Web Interface that talks to my SQL database. The problem I am trying to solve is login/logout times. I have the system time stamped when a user logs in or out but when the user forgets to logoff or I don't have...

I have a system that runs a call center. Everyone works from an Internet Explorer Web Interface that talks to my SQL database. The problem I am trying to solve is login/logout times. I have the system time stamped when a user logs in or out but when the user forgets to logoff or I don't have...

You are a life saver. Thanks you for the headstart I will keep you posted on how the test bed then hopefully migration goes.

Thank you. Good to see that people are still willing to help in making honest I.T. decisions. Here is the scenario currently. I am now a business owner that employees over 200 people that share 120 desktops on different shifts. Only 20 of the people are employees and need email. The other...

I have been an MCSE , MCT with Microsoft since 3.51 server. I am getting so sick of the overhead that it takes to run a Microsoft server as well as a desktop environment. I am tired of constantly fighting virus targeted at Microsoft platforms. I am looking to move my whole company of 150...

Is their a way to setup my Company's Exchange 2000 server to act as a secondary server to an external Pop/Smtp mail server? We need the server internally because we have and need a Blackberry Enterprise server for Exchange and we need the public folders and calendar sharing option. However, we...

Is there a protocol to use to setup remote office users instead of Pop and SMTP in order to have users access an internal Exchange 2000 server? Or do I need a VPN or dial-up into the Server to have all of the same features. I.e. Public Calendar sharing, Contacts etc.

Is there a protocol that can be used instead of SMTP and POP to allow access over the internet to the Exchange server? Or is a VPN the way to go?

I can not beleive it is that easy. I thought the ext. means extension. So I can just enter the telephone number their? Wow! i will try it and let you know.

So then how do I do that in the CCR tree? Is there is something that I need to do in XFER?

I would like to know if it is possible to outbound transfer a caller. For example: When a caller presses option one for an individual that works from home instead of wringing his voicemail I would like to know If I can have it transfer the call automatically to the users home office phone number.

I have a CCR tree setup with options. I.e. for sales press 1. I would like that option to ring multiples telephone handsets. I have seen hunt groups but I am not sure if my system has that ability. I have a Norstar 8x24 with a Startalk Flash. I could use any help that I can get.

That worked. I changed the Dn's to 3 digits and it started to work.

I have the CCR menu pointing to extensions. For Example: Path 1 Ext. 221 However Ext. 221 is also a voicemail box for Path 1. My assumption is that if the path is not answered then the voicemail for that area would answer and take a message. My telephones only use 2 digits. Example: 21...

I take that back they get to the CCR tree and the tree goes do all of the designated paths. However, all of the paths ring to the voicemail and not the handsets. Is their a way to assign an extension example 221 to a handset 21. I thought that the handsets are in order that they are punched...

I tried it and even if I call in and use the extension example 221 and not the CCR path 1 I still go directly to the voicemail.

They are going to an individuals mailbox and not ringing the handset at all. I will try that now, thanks for the help!

I took over this system and I am new to program telephone systems. How do I check to see if it is expanded? I do have flash voicemail with it. What I am trying to do is setup CCR. I have it all configured but when a user from the outside tries to access a XFer path it rings the extensions...

I have followed FAQ "How To Install DIDs on a 8X24" faq799-2467 But when I get to config mode I can not punch in a target line number. The only numbers that it will take is a 001 - 008. Nothing else. What do I need to do to enable the target lines 081 etc.??

I understand that but I do get the INT prompt. After XFER it goes directly to Ext: