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  1. peril0709

    Monitoring Queue on Hunt Groups

    I am looking at various ways of monitoring calls queueing for hunt groups. I have an ip500v2 and have been trying to implement this; Queue Monitoring There are several methods of displaying a hunt group queue. · Group Button On phones, with programmable buttons, the Group function can be...
  2. peril0709

    Short codes - outbound cli and account code

    ...them. I need to program a phone button so that when pressed, the account code and the outbound cli is set. The shorts codes at the moment are; *955N, Dial .si8454564056 sets the CLI *60*2487# sets the account code I can’t seem to find a way of combining the two different processes...
  3. peril0709

    Outbound cli presentation

    Matt, This worked! Thanks. if you have type 3 or tpye 5 CLI release, you will almost certainly require an i in teh shortcode sc - ? feat - dial TN - .si1206224511
  4. peril0709

    Outbound cli presentation

    ...definitely got it routing straight out over bt now - trace below. Cli is still showing as 01206 224500 instead of 0126 224511 UNICODE-UTF8 eng ********** SysMonitor v10.1 (63) ********** ********** contact made with 192.168.5.102 at 11:44:02 3/9/2014 ********** ********** System...
  5. peril0709

    Outbound cli presentation

    the ? picks up the ARS table which includes 0N and then sends a lcr 1840 prefix to route the calls. I have tried taking this off to just route everything over bt but still doesn't work.
  6. peril0709

    Outbound cli presentation

    ...that the carrier only uses 10 digits but I have tried dropping the zero (1206 224511) and it still doesn't work. Thanks. UNICODE-UTF8 eng ********** SysMonitor v10.1 (63) ********** ********** contact made with 192.168.5.102 at 07:51:50 3/9/2014 ********** ********** System...
  7. peril0709

    Phone Dialer Pro and IP500 set account code issue

    ...is the phone dialer with the failed call; 295645823mS CMTARGET: 251.9078.0 2125 AndrewPerillo.0: LOOKUP CALL ROUTE: type=100 called_party=*60*2489#07802498622 sub= calling=209 dir=out complete=0 ses=0 295645824mS CMTARGET: 251.9078.0 2125 AndrewPerillo.0: ADD TARGET (N)...
  8. peril0709

    Phone Dialer Pro and IP500 set account code issue

    ...call with the appropriate account code and it works perfectly. I have spoken to the developer of that system and he is adament that he is passing *60*N(accountcode)# followed by the tel number to tapi without any pauses. Unfortunately I can't use this system to dial out from a browser which...
  9. peril0709

    Phone Dialer Pro and IP500 set account code issue

    Thanks for the feedback. Have tried intrigrants solution but didn't work. Still not clear as to why it isn't working. If I dial *60*2489(accountcode)# through the phone dialer I get a dial tone - which is correct to my mind. As soon as I add the number after the #, I get an error. My assumption...
  10. peril0709

    Phone Dialer Pro and IP500 set account code issue

    ...an account code prior to dialing. The problem is that the ip office doesn't appear to recognise the pause being put in by ,,'s My dial string is *60*2489(account code)#, telephone number. If I just dial the string without the comma it works, but if I automate it I get an error. Call log is...
  11. peril0709

    Hunt group enable

    Sorry, I should have made clear, it is the users hunt groups that I am referring to. I have the same user in 6 hunt groups, but the hunt group enable button might only take them into three. Can't understand why it doesn't take them in and out off all hunt groups they are a member of.
  12. peril0709

    Hunt group enable

    running an ip500 with manager 7 (26). Have a range of hunt groups with a huntgroup enable button with no action data. Problem is that system seems to only enable certain hunt groups, not all of them. Also doesn't seem to be consistent about which one it enables. Out of say 6, it might enable 3...
  13. peril0709

    Voicemail Pro - Failure to allocate Ports

    We recently added another two licences to the 4 we already had. Since then we have had two instances where the voicemail hasn't tripped over at the appropriate time. The phones just kept ringing. No obvious sign of a problem and only a restart of the VMPRODBservice or the machine itself fixes...
  14. peril0709

    Button Programming IP500 - 5410 phones

    okay, thanks. does this mean CrGoSki's response wasn't correct? "CarGoSki (Programmer) 20 Jun 07 16:47 Why not put a group monitor button on each phone? It flashes green and red for group activity and looks purty." Mine is just black.
  15. peril0709

    Button Programming IP500 - 5410 phones

    okay. I have enabled a group button and the action data has the hunt group details, but how do I make the lamp on the 5410 flash when calls are queing? Thanks.
  16. peril0709

    Button Programming IP500 - 5410 phones

    I'd like to flash the lamp on an agents phone when queuing starts on a hunt group. I searched and found this reply from CrGoSki, but I can't find details of how to set it up. Can anyone else help? I have enabled a monitor button on the phone but I can't get it to flash anything as described in...
  17. peril0709

    Real time Reporting Wallboard- Not CCC

    we have a small call centre environment - 16 seats. We have been using CCC but it find it bug ridden and overly complex for the basic information we need. We run an IP500 We want to be able to show the number of available operators and any calls queing. Preferably at the desk top of the...
  18. peril0709

    CCV WBScript

    occasionally I have to re-boot the pc which runs CCV and creates the wall board alerts for calls waiting and available agent limits. Even though I set the available agents limit to specific scripts and save it, I always have to go through the same process again each time I re-boot. It works...
  19. peril0709

    Hunt Group Dials Out

    We recently upgraded to V5 (15). we are experiencing some odd behaviour with hunt groups on isolated calls. Call comes in and is presented to ext in hunt group but immediately shows 'dial' on their handset whilst the call is pushed to the next ext in the HG. Original ext can't do anything with...
  20. peril0709

    Voicemail Pro - Problem with Channel 1

    Thanks guys. We have upgraded to 5.0.15 which seems to have done the trick.

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