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Thanks Perry and John, worked like a charm. On the finger breaking thing, I would love to, but in this large facility, I'd be a busy techie breaking those suckers ... ;) Thanks, Dean G>

Nortel Option 11c. We have our intercom routed so that it is accessed by dialing 80 on any extension in the building. What would be the easiest way to prevent any one telephone set from being able to access the intercom by dialing 80 ? Thanks, Dean G>

My apologies, it did turn out to be a DID. The ACD queue transferred the 4 digit extension to the person's phone in question. I have a limited experience with telecom admin, so I'll state how it works from my limited understanding. The call number when dialed externally is a did number...

Looks like it was setup as a ACD Queue, with a NCFW to his extension. Thanks Nortellian, and to all who posted. Thanks, Dean G>

That's the number I'm trying to find. He wants to put the number on his business card, and it's been several years since anyone's used it, so it's been long forgotten. I do know that it's a local 7 digit number, and that's it.

They all goto our Meridian Mail system. Is there another place that a number could be forwarded to an extension? I checked ld 49 (idc table) as well and it's not there.

I PRT'd all the routes and none atdn to the extension in question. Any other place I could look for this forwarding? Thanks, Dean G>

One of our phone users on our option 11c had a phone number set by the original installer of the pbx that would allow outside callers to direct dial his phone. It is not a DID setup, and I'm not sure what feature or ld to go into to find out what this number is. Does anyone have any ideas...

I have both logging options enabled, and the logs only show system type events, but not specific client dns requests. Perhaps I'm looking at the wrong logs, or is there another place that requests can be logged to? Example, a client requests an name lookup on www.novell.com, I'd like to see...

We use netware 5 for our DNS services. Is there a way to log dns queries from clients? We want to see what kind of host name lookups are being received. TIA, Dean G>

Occasionally we'll have a couple of episodes where the Intercom gets "hung up", meaning that no one can use it, and it makes no sound. When you do a ld 80 trck on it (the intercom is TN 17 7) you get this: trck 17 7 ACTIVE TN 017 0 00 07 ORIG 010 0 00 08 0 ACD 0 7002 SL1 VMS AGENT TERM...

We have a T1 that we use for outgoing long distance. Occasionally when I look at the channels, I'll see two channels "looped" together, like this: ----------------------------------------- >ld 80 .trad 7 24 ACTIVE TN 007 24 ORIG 007 24 TIE RMBR 7 24 TERM 007 23 TIE RMBR 7 23 DIAL DN...

There doesn't appear to be a RDNA option in the printout of the ACD queue. Is there something else that could be causing the agents in these acd queues to not be able to receive calls on their personal extensions when there is no one logged into the queue? Just to clarify: If MSB is on, calls...

If everyone is logged out of the queue, if the user presses the msb key it makes the queue active, and incoming callers are placed in the queue. This user wants to work after hours, when the acd queue should not be accepting calls, i.e. it's in night call forward mode. If the user makes busy...

One of the persons that is setup as an agent on an acd queue wants to be able to work after hours, and receive phone calls on the personal extension set up on their acd phone. Presently phone calls to this personal extension when the person is make busy and not ready automatically roll to that...

The hard drive failed in our MerMail about a year and a half ago. The only backup we had was like 12 months old, so I was fairly desperate to get that sucker working, to not have to spend the weekend re-setting up all of the VMB and auto attendant changes. I had a SCSI adapter in a pc, and...

I don't know if you resolved the issue yet. Funny enough, this same thing happened to me this last weekend. I had to swap out UPS's supplying power to our Option 11c / Mermail system. The 11c came back up fine, but Mermail would just sit there with a slow flashing green light, refusing to...

I'm sorry, I posted that question hastily. The system is an Option 11c, release 25.40. Thanks, Dean G>

How do you set up an ACD queue to route to MOH box when all agents are busy? TIA, Dean G>

Dave, Did you ever figure out how to auto-start an application with ce? I have a new device with ce.net on it that I wish to do the same thing with, autostart a terminal session. Thanks, Dean G>