One of the persons that is setup as an agent on an acd queue wants to be able to work after hours, and receive phone calls on the personal extension set up on their acd phone. Presently phone calls to this personal extension when the person is make busy and not ready automatically roll to that person's individual voice mail. How can I set up the personal extension to ring after hours, when the agent is make busy - not ready, instead of going automatically to voice mail?
TIA,
Dean G>
TIA,
Dean G>