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Thanks KillianK for the quick response! It looks like we may be a little behind. We are on Service Pack 2. I'm new here, so it looks like I need to schedule some updates. Maybe that will correct the problem. Thanks again!

Hi, I have a strange problem and was wondering if anyone has run across this. We are using Nortel Contact Center 6.0. Out of over 100 agents, I am having problems with one agent on the Agent Login/Logout reports. All day long, she shows to be going in and out of Walkaway. However, she is a...

Hi, I have the same issue I am dealing with, and I was wondering what corrected the problem. I do need these phones to occasionally have speaker capability, so I hate to disable handsfree capability. Can you tell me what corrected the problem? Thank you!

Another option might be to set up a Call Answering greeting in the CallPilot (if you are using) to have a message explaining the situation and to call xxx-xxx-xxxx. That way the greeting will play first (before the person's vm greeting). Just a thought.

Yes, we are running an MDR 2000. I will take a look at the settings in there now. Thank you very much for your help!

Thank you, Pronei I have set ICDA, but I cannot seem to find the setting for set to set calling. Obviously, I am overlooking it somewhere. Can you point me in the right direction? Thanks so much!

Hi, I'm showing my ignorance here, but I need to know if it is possible to run extension to extension reports in OTM. I am limited on my knowledge of OTM, but I have attempted the report based on the following instructions. Telecom Billing System - File - Reports - Telecom Billing System...